Beauty Manager- Francis Kurkdjian

Saks Fifth Avenue•Beverly Hills, FL

6d•$22 - $28

About The Position

WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. YOU WILL BE: Create and maintain a strong Selling and Service culture Drives positive outcomes through objectives and measures & monitors progress & results successfully Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions Able to organize and build structural processes Effectively facilitate training programs and communicate training needs You get things done by engaging in high-level teamwork and flexing your interpersonal skills An inspiration leader who can problem-solve and manage effectively You are naturally intuitive, analytical, and creative Possess a mix of creative and strategic abilities You possess a positive, solution-oriented, and customer-focused mindset You have a strong attention to detail and ability to remain extremely organized You thrive in a fast-paced environment with the flexibility to adapt to change Have an eye for detail, often going above and beyond your goals to meet and exceed deadlines. Proactive and innovative - able to identify and leverage opportunities to advance the team's objectives in creative, memorable ways Collaborative - should be able to work with peers across multiple business verticals

Requirements

3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result
Availability to work a flexible schedule that includes nights, weekends, and holidays
Comfortable working in a remote environment

Nice To Haves

Experience in the Beauty industry preferred but not required
Tech savvy skills

Responsibilities

Working closely with each Business Manager and Beauty Advisor to ensure they successfully: Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results
Maximize every appointment with a client to address their Beauty/Skincare needs and those of the client's network
Inform clients of in-store events to enhance their experience of Saks and increase engagement
Diagnose client spend and identify opportunities to increase engagement and wallet share
Increase new client acquisition by leveraging various marketing tools such as clienteling, social media platforms, referrals and networking
Ad hoc responsibilities as needed
Business Development through Technology - Coaching your team of Business Managers and Beauty Advisors to use technology & data to drive their business, develop a growth mindset and provide a Customer Experience: Building their personal brand as a Beauty authority through proactive marketing and outreach.
Strategically leveraging social media platforms to promote themselves as a Beauty influencer and broaden connections beyond client base
Using multiple channels of technology to strengthen existing relationships and drive new client acquisition
Using clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences
Using technology to deliver 24/7 service
Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
Beauty Expert Development - Focusing on growing the clients beauty closet by fostering and developing a team of beauty experts comfortable to engage across all brands to meet the clients closet needs: Build beauty expert technical and product knowledge through SFA provided educational platforms
Facilitate ongoing engaging and interactive intersell trainings
Liaison with the brands to drive big bet moments through education
Build partnerships throughout the store with Top Books and leadership to grow and develop business
People Management - Leading and developing your team of Business Managers and Beauty Advisors: Fostering an inclusive team culture
Coaching Business Managers and Advisors to key performance drivers and expected behaviors
Effectively managing through performance issues
Developing succession plan for your team’s roles and identify top talent for future opportunities
Focusing on recruiting top talent in local marketplace
Selling Floor Operations - Supporting the running of the day-to-day business operations within the store: Serves as a Management leader on the floor to help resolve client issues and support the general running of the selling floor
Participates in Opening and Closing duties