Behavior Therapy Technician

The Veterinary Behavior Center•Boulder, CO

15h•$24 - $27•Hybrid

About The Position

The Veterinary Behavior Center is Colorado's largest veterinary behavior and animal psychiatry practice and Hawaii's only one—serving everywhere from the mountains to the sea. Founded in 2018 and based in Boulder with expansion to Oahu, we are dedicated to keeping families together through exceptional behavioral medicine. Our Mission: To utilize our advanced knowledge of veterinary behavior and psychiatry to alleviate suffering and build community education, empathy, and support for animal welfare all over the world. Position Overview We provide in-depth, expert veterinary behavioral medicine services utilizing veterinary medicine and the science of learning to create tailored and comprehensive diagnostic and treatment plans. Our patient-centered, client-tailored, and doctor-led approach means we work with families as a team, empowering pet parents by giving them the tools they need to help the animals in their care. The Veterinary Behavior Center is seeking a Behavior Therapy Technician to support our veterinarians and clinical team. This role supports patient care, client education, and behavior therapy services in a specialty veterinary setting. The Behavior Therapy Technician assists with doctor appointments, conducts treatment appointments as directed, and supports administrative and educational initiatives of the practice. All duties are performed under the direction and supervision of a licensed veterinarian , in accordance with clinic protocols and applicable state and federal regulations.

Requirements

Knowledge of procedures used for receiving, treating, and scheduling patients
Knowledge of low-stress methods of animal restraint and body language assessment
Ability to apply handling and behavioral knowledge to individual animals
Knowledge of principles and processes for providing client services
Strong written and verbal communication skills and efficient documentation abilities
Knowledge of learning theory and the science of learning
Ability to work independently while accepting direction
Ethical and professional conduct
Understanding of the human-animal bond
Ability to multi-task and prioritize work effectively
Personal body awareness and movement control to minimize patient stress
Critical thinking and sound judgment

Nice To Haves

Certifications such as CDBC, CPDT-KA, CSAT, KPA, CTC or similar are a plus but not required.

Responsibilities

Conduct treatment appointments as directed, including: Design and instruction of behavior and management plans Coaching clients and patients through behavioral therapy protocols Educating clients on behavioral tools and products Preparing discharge instructions Completing thorough medical record keeping
Maintain accurate medical and administrative records
Provide administrative support to ensure a smooth patient and client experience, including client and patient file creation, appointment scheduling, and related coordination
Assist in doctor appointments, including obtaining patient history, record keeping, low-stress handling and restraint, observation of body language, client flow support, invoicing, scheduling follow-up appointments, and cleaning and resetting exam rooms
Respond to client inquiries regarding general clinic information, appointment scheduling, and appointment expectations
Serve as a primary point of contact for client support between appointments via phone and email, providing information regarding clinic services, fees, behavioral therapy coaching, medications as directed, and general clinic information
Communicate effectively with doctors regarding patient progress through medical records and established communication pathways
Demonstrate professionalism, courtesy, and compassion in all interactions with clients and patients
Manage assigned appointment schedules as requested
Handle and restrain animals in a low-stress, safe, efficient, and compassionate manner
Train other team members as directed
Develop and participate in educational, clinical, and marketing materials and events as directed
Participate in auxiliary client support services, including workshops, classes, courses, and group sessions, as directed
Assist with maintaining cleanliness and organization of public areas, exam rooms, supplies, and equipment
Demonstrate initiative, teamwork, and effective time management
Recognize and respond appropriately to urgent patient or safety concerns by notifying appropriate personnel
Follow clinic safety guidelines and applicable OSHA and DEA regulations
Perform other duties as assigned