Behavioral Health Clinical Practice Manager

Family Health Center • Worcester, MA

4h

About The Position

The Behavioral Health Clinical Practice Coordinator supports the mission of the health center by coordinating ongoing Behavioral Health practice operations, grant management, process improvement, provider relations, evaluation and on-boarding, clinical meeting and conference scheduling, and other essential practice operations under the direction of the Directors of Behavioral Health Services.

Requirements

• Bachelor’s Degree in a related field such as Human Services or Social work
• Minimum requirement of 2 relevant grant and project management experience

Nice To Haves

• Master’s Degree preferred
• Experience in project management, practice management, and culturally responsive care delivery preferred

Responsibilities

• Coordinate special project implementation across departments, including managing timelines and, as applicable, liaising with grant funders and managing grant budgets and deliverables, in collaboration with the Co-Directors, Development Department, and Finance Department
• Oversee daily operations of the behavioral health team
• Manages administrative/support staff; organizes and oversees work schedules, and assignments to meet operational needs.
• Coordinates and ensures skill development and training for staff
• Supports the Co-Directors with decisions concerning screening, hiring, corrective action, and personnel matters as appropriate.
• Maintain compliance with FQHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements.
• Collaborate with clinical supervisors/directors to support onboarding, productivity management, staffing allocation, and cross-training.
• Promote a trauma-informed, equity-centered work environment and engagement culture.
• Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation.
• Supervise administrative Front Desk Staff, including Social Services Practice Coordinator and Departmental PSR’s
• Develop customer-service standards and trauma-informed reception practices.
• Ensure safety protocols, emergency response procedures, privacy/HIPAA compliance, and facility management responsibilities.
• Build and maintain rapport with FHCW staff across departments and with external community partners
• Drive performance on FHCW core metrics such as: o Timely access (intake within 3 months of referral; crisis access within 24 hours). o Support engagement (follow-up after hospitalization, post-crisis engagement) in collaboration with the transitions of care team and Quality Team. o Retention and no-show reduction strategies. o Support in managing behavioral health productivity dashboards, scheduling templates, panel management, and cancellation mitigation workflows. o Implement front-end revenue cycle best practices: insurance verification, documentation completeness, and accurate encounter submission.
• Any and all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager