Behavioral Health Navigator I - Psychiatric Emergency Services

UPMC•Pittsburgh, PA

About The Position

UPMC Western Psychiatric Hospital is hiring a Behavioral Health Navigator I to support the Psychiatric Emergency Services department! The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within Western Psychiatric Hospital's Psychiatric Emergency Services department. They will develop initial treatment plans to facilitate disposition planning and assist with bed placement or disposition planning. They will have the ability to identify acuity level of patient and facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. The incumbent will work rotating shifts to include days, evenings, nights. weekends and holidays. UNDERGRADUATE & GRADUATE (if applicable) TRANSCRIPT(S) MUST BE INCLUDED WITH APPLICATION

Requirements

Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Ability to identify problems, implement resolution, reassesses situation/problem.
Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.
Ability to work collaboratively within a multidisciplinary team.
Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.
A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
Exhibit openness and willingness to learn.
Flexible schedule; rotating shifts.
History/record of all above services consistently delivered with a service excellent attitude.
Ability and willingness to work in a managed care environment.
Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.
May in the course of their job duties be in rooms where medications are stored.
No contact with medications is allowed.
Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Responsibilities

Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork.
Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
Complete patient assessments and documentation in a timely manner.
Complete treatment plans for each assigned patient in accordance with licensing regulations.
Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
Knowledge of insurance programs, processes and able to obtain authorizations as needed.
Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
Maintain competency requirements.
Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
Follow outpatient scheduling or referral documentation guidelines
Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
Ability to verbally present the case to physicians and others
Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner
Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.
Review discharge instructions with patient upon discharge.
Verbalize and assist with 302 (involuntary) commitment process.
Interact with patients using therapeutic techniques.
Maintains safe and therapeutic environment.
Responds to crisis situations appropriately and in a timely manner.
Demonstrates ability to provide clinical report to obtain pre-certification authorizations with insurance companies within a timely manner.
Knowledgeable of outpatient providers and provide appropriate recommendations for patients who are being discharged.
Ability to complete outpatient referrals in a timely manner upon patient discharge through Care Transitions Manager (CTM).
Ability to assist patients with completing safety plans prior to discharge.
Demonstrate ability to conduct behavioral health assessments and develop treatment plans with patients.
Demonstrate knowledge of risk factors for suicidality and determining lethality.
Demonstrate ability to present full behavioral health assessment to the MD assigned to the patient.