Behavioral Health Referral Specialist - PRN

Texas Health Resources • Arlington, TX

17h • Onsite

About The Position

Bring your passion to THR so we are Better + Together
Work location: Texas Health Resources, 612 E. Lamar Arlington, TX 76011
Work hours: PRN (As Needed) Monday – Friday, 6:00AM-10:00PM and Saturday/Sunday 8:00AM – 8:00PM - 4 shift per month minimum requirement
Must be available for onboarding and training in person.

Requirements

• High School Diploma or Equivalent Required Or
• Associate's Degree Preferred
• 1 Year Customer Service Experience Required and
• 1 Year In a contact center environment, referral processing and scheduling experience and/or healthcare environment. Preferred and
• 1 Year Behavioral healthcare experience Preferred and
• 1 Year of clinic scheduling, referral navigation and benefit verification and insurance verification Preferred

Nice To Haves

• Associate's Degree
• 1 Year In a contact center environment, referral processing and scheduling experience and/or healthcare environment.
• 1 Year Behavioral healthcare experience
• 1 Year of clinic scheduling, referral navigation and benefit verification and insurance verification

Responsibilities

• Manages work time effectively and supports team in answering customer calls/contacts to meet service level goals.
• Process and complete scheduling of referrals as directed by referring provider, following department protocols and expectations.
• Utilizes exceptional customer service skills to communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care.
• Completion of patient registration including verification of benefits and patient estimates.
• Documents referral information in tracking program to be consistent with documentation in the EMR.
• Messaging leadership/referring provider/ or designated clinic staff any and all patient care related concerns or relevant information.
• Redirecting clinical conversations to clinical personnel.
• Provides quality customer service through effective communication skills and use of knowledge of THR Behavioral health Services.
• Continuously builds on knowledge base of THR behavioral health services, programs and marketing activities and strives to provide added value to each customer contact.

Benefits

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

What This Job Offers

• Education Level: High school or GED