Behavioral Health & Security Associate - Behavioral Health Intake Unit

Carle Health•Peoria, IL

3d•$18 - $29

About The Position

Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.

Requirements

Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Crisis Prevention Institute (CPI) Training within 3 months.
Bachelor's Degree: Psychology, Social Work, Criminal Justice, related field.
Writes, reads, comprehends and speaks fluent English.
Basic computer knowledge using word processing, spreadsheet, email, and web browser.
Multicultural sensitivity
Critical thinking skills using independent judgment in making decisions.
Advanced reading, writing and oral skills
Ability to utilize PC including, basic elements of Windows environment, keyboarding, work with mouse, and perform basic computer tasks with instruction.

Responsibilities

Assists in the creation and maintenance of a safe, caring, nurturing, healing, and educative environment.
Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals
Sets behavioral limits on patients according to hospital and ED policies
De-escalates patients utilizing CPI techniques
Takes initiative in making decisions and taking immediate action to ensure safety
Participates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situations; completes appropriate documentation, including restriction of rights forms
Participates in patient and staff debriefing
Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed
Provides supportive care to patients and families when appropriate
Continuously monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes “rounds” in the immediate patient care area
Completes electronic event reports as indicated
Serves as a point of entry for the Behavioral Health Service Line
Answers all calls in a timely manner
Ensures patients are treated with respect and dignity
Obtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for services
Assists in facilitating admissions or making referrals to appropriate resources
Utilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommended
Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients’ rights, obtaining releases of information)
Assists in administering/scoring assessment scales per protocol as needed
Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision
Documents interventions in a succinct and goal directed manner using DAIR format
Incorporates Recovery principles in all therapeutic interventions
Provides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient care
Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)
Assists in completing chart audits and compiling other data to evaluate performance
Compiles and assists in analyzing intake, utilization and patient flow data
Generates ideas for improving processes, treatment, and patient care
Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans
Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line
Possesses a working knowledge of community services
Assists in referring patients to the most clinically appropriate setting
Assists in making arrangements for recommended services (for example, makes appointments with follow up providers, etc.)
Documents patients' requests for services, suggested referrals and disposition of such
Incorporates Recovery principles in disposition planning
Assists in conducting follow up “surveys” to ensure patient’s' needs were met (patient satisfaction, follow up appointments, etc.)
Assists with removing any barriers patients/families encounter with recommendations
Acts as a patient advocate to gain access to community services
Maintains solid working relationships with other community providers
Recognizes and reports abuse/neglect situations as required by law