Behavioral Health Shift Supervisor
About The Position
The Third Street Women’s Residence is a transitional shelter program serving 79 Unhoused women who are living with Behavioral health conditions and are seeking permanent housing. The program provides transitional housing and comprehensive supportive services designed to help residents stabilize, develop life management skills, and successfully transition to permanent housing. Staff provide social services and housing placement assistance while supporting residents in managing their mental health and achieving greater independence. When appropriate, residents are referred to community-based resources and partner organizations. The Shift Supervisor is responsible for the day-to-day operational management of the residence during assigned shifts, including evenings, weekends, holidays and overnight coverage as scheduled. The Shift Supervisor provides direct supervision to program staff and ensures that residents receive services that meet regulatory, contractual, and agency standards, including housing placement outcomes. This role requires strong crisis management, operational oversight, and coordination with interdisciplinary teams to support residents and improve their quality of life and progress toward permanent housing.
Requirements
- Bachelor’s degree is preferred, or a minimum of three (3) years of relevant experience in human services, behavioral health Shelter, or a related field
- Ability to obtain the following certifications within the first three (3) months of employment: CPR/First Aid Fire Safety Director / Fire Safety and Alarm Systems (F-80) certification
- Experience providing crisis intervention
- Strong computer proficiency
- Strong clinical assessment and documentation skills
- Excellent written and verbal communication skills
- Bilingual (English/Spanish) preferred
- Ability to stand for extended periods and walk stairs throughout the facility
- Ability to work fully onsite in the Lower East Side
Nice To Haves
- Bilingual (English/Spanish) preferred
Responsibilities
- Train, coaching, and conduct performance evaluations for assigned staff
- Provide guidance and support to ensure staff follow program policies and Henry Street Settlement Values
- Utilizing a client strength base and trauma informed approach and interview prospective residents and complete intake documentation
- Conduct client assessments and document changes in condition or service needs
- Develop practical service plans to support resident stability and housing goals
- Provide crisis intervention and appropriate support during emergencies
- Maintain safety and security within the residence
- Conduct scheduled fire drills and ensure compliance with safety procedures
- Perform regular facility walkthroughs and rounds to ensure compliance with fire safety and Office of Temporary and Disability Assistance (OTDA) standards
- Maintain accurate client records, census logs, and program documentation
- Prepare daily, weekly, and monthly reports
- Document incidents and ensure timely follow-up
- Maintain accurate program records and client data
- Participate in interdisciplinary team meetings to review resident cases and service plans
- Maintain effective communication across program units and staff teams
- Build collaborative working relationships with internal staff and external partners
- Maintain daily meal sign-in logs for residents
- Track and maintain expenditure records
- Support security, maintenance, and kitchen staff as needed
- Perform other duties as assigned by the supervisor
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What This Job Offers
Job Type
Full-time
