Bell and Door Attendant

AccorHotel • Pittsburgh, PA

6d • Onsite

About The Position

The Bell/Door Attendant is responsible for all aspects of Lobby service – from arrival, luggage services, lobby assistance through departure. The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment.

Requirements

• Must have valid Driver’s License
• Ability to prioritize and execute guest requests through strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must have proof of valid U.S. work authorization.

Nice To Haves

• Previous experience in a luxury property is an asset

Responsibilities

• Provides all arriving guests with a warm welcome
• Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell
• Executes curbside check in
• Keeping Door area and Lobby impeccable at all times
• Utilizing Guest Name in all interactions
• Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc
• Assists guests with luggage and secured luggage storage
• Maintains relationships with limousine and cab services
• Escorts guests to their destinations within the hotel
• Assists front office team with check-ins/outs as needed
• Reviews daily reports, group resumes and ensures execution of all special requirements
• Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests
• Participates in all colleague briefings and formal communication meetings
• Follows all established standards and procedures set out by the hotel and the department
• Consistently offers professional, engaging and friendly service
• Other duties as assigned

Benefits

• Competitive salary
• Flexible Benefit and PTO plans
• Generous 401k options
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed