Bell Captain

EOS•Kitty Hawk, NC

7d•Onsite

About The Position

The Bell Captain plays a critical role in creating a positive first and last impression for resort guests and works with all departments to ensure guests have a great experience during their stay. OVERVIEW: An elegant coastal escape with a laid-back spirit, The Sanderling, located in Duck, North Carolina, is the region’s only full-service resort. With its unparalleled views of the Currituck Sound and the Atlantic Seaboard, the completely revitalized property is the new gold standard for Outer Banks vacationing. From its sophisticated redesigned guest rooms, suites and residences to its casual and elevated restaurants, wellness facilities and awe-inspiring grounds, The Sanderling offers guests more ways to relax and reconnect than ever before. The Bell Captain oversees the resort bell staff to ensure efficient and welcoming guest arrivals and departures. They manage team training and performance, while acting as a key point of contact for guest inquiries, transportation arrangements, and service recovery. JOB SUMMARY: Supervise the daily operations of the Bellperson team to ensure exceptional guest service Greet all arriving guests warmly, assisting with luggage, parking coordination, and transportation needs Coordinate luggage storage, deliveries, and retrievals in an organized and timely manner Monitor lobby activity to ensure prompt attention to all guests and efficient traffic flow Train and coach Bellpersons to uphold resort service standards Oversee the cleanliness and organization of the bell stand, lobby, and guest entry areas Coordinate the cleaning of the pool area and set up and break down of beach furniture Assist in maintaining proper staffing levels and communicate operational needs to the Front Office Manager Handle guest inquiries, directions, and requests courteously and efficiently, ensuring follow-up and satisfaction Communicate effectively with the Front Desk, Housekeeping, Engineering, and other departments to coordinate guest movements Ensure team adherence to safety, uniform, and grooming standards Perform daily inspections of the entryways and lobby to ensure a safe and welcoming environment Act as a working leader by assisting with bell duties as needed during peak times.

Requirements

Ability to remain standing for up to 10 hours
Ability to move up and down stairs
Ability to move quickly based on guest needs
Ability to work outdoors in varied weather conditions
Ability to communicate and exchange information effectively
Ability to lift 50+ pounds regularly
Ability to complete a satisfactory background check
Ability to work evenings, weekends, and holidays as business requires
Microsoft Office, including Outlook, Word, and Excel programs
Reservations Software (Opera)
Phone
Computer and Printer/Copier/Scanner
Luggage Carriers & Carts
Guest services experience: prior supervisory or lead experience preferred
Knowledge of local attractions, transportation options, and resort amenities
Professional appearance and demeanor required
Strong working knowledge of hotel PMS software, Opera preferred
Strong organizational skills with exceptional attention to detail
Excellent customer service and communications skills
Flexibility to work evenings, weekends, and holidays as business requires
Must know how to prioritize, delegate, and respond in a timely fashion
Ability to work under pressure, multi-task, and stay focused while maintaining hospitality

Responsibilities

Supervise the daily operations of the Bellperson team to ensure exceptional guest service
Greet all arriving guests warmly, assisting with luggage, parking coordination, and transportation needs
Coordinate luggage storage, deliveries, and retrievals in an organized and timely manner
Monitor lobby activity to ensure prompt attention to all guests and efficient traffic flow
Train and coach Bellpersons to uphold resort service standards
Oversee the cleanliness and organization of the bell stand, lobby, and guest entry areas
Coordinate the cleaning of the pool area and set up and break down of beach furniture
Assist in maintaining proper staffing levels and communicate operational needs to the Front Office Manager
Handle guest inquiries, directions, and requests courteously and efficiently, ensuring follow-up and satisfaction
Communicate effectively with the Front Desk, Housekeeping, Engineering, and other departments to coordinate guest movements
Ensure team adherence to safety, uniform, and grooming standards
Perform daily inspections of the entryways and lobby to ensure a safe and welcoming environment
Act as a working leader by assisting with bell duties as needed during peak times