Bell Captain

Pyramid Global Hospitality

2d•$15 - $15

About The Position

Bell Captain Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Bell Captain oversees the Bell and Valet teams to ensure efficient and welcoming guest arrival and departure experiences. This position provides leadership, direction, and training to Bell Attendants while assisting guests with luggage handling, transportation arrangements, and resort information. The Bell Captain plays a key role in upholding Dellshire Resort’s values of hospitality and service excellence, ensuring every guest receives a warm, memorable introduction to their stay.

Requirements

High school diploma or equivalent required; hospitality coursework or degree preferred.
Minimum 2 years of bell or guest services experience in a full-service or resort environment; prior supervisory or lead experience preferred.
Excellent guest service, communication, and leadership skills.
Ability to motivate and develop team members in a fast-paced environment.
Knowledge of local attractions, transportation options, and resort amenities.
Must possess a valid driver’s license and clean driving record.
Professional appearance and demeanor required.
Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

Supervise the daily operations of the Bell and Valet teams to ensure exceptional guest service.
Greet all arriving guests warmly, assisting with luggage, parking coordination, and transportation needs.
Coordinate luggage storage, deliveries, and retrievals in an organized and timely manner.
Monitor lobby activity to ensure prompt attention to all guests and efficient traffic flow.
Train, schedule, and coach Bell Attendants and Valet team members to uphold resort service standards.
Oversee the cleanliness and organization of the bell stand, lobby, and guest entry areas.
Assist in maintaining proper staffing levels and communicate operational needs to the Front Office Manager.
Handle guest inquiries, directions, and requests courteously and efficiently, ensuring follow-up and satisfaction.
Communicate effectively with the Front Desk, Housekeeping, Engineering, and other departments to coordinate guest movements.
Ensure team adherence to safety, uniform, and grooming standards.
Perform daily inspections of the porte cochère and vehicle staging areas to ensure a safe and welcoming environment.
Act as a working leader by assisting with bell and valet duties as needed during peak times.
Other duties as assigned by Manager.