Bellperson - Overnight

Omni Hotels & Resorts•Paradise Valley, AZ

8d•Onsite

About The Position

The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities

Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
Use friendly and appropriate expressions when engaging guests.
Supervising the bell staff and ensure they perform their duties efficiently.
Assist in making reservations for restaurants and limousines for our guests.
Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
Ensure that the bell storage closet is maintained, clean and tidy.
Follow-up with guest complaints to ensure that any problems are resolved.
Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
Utilize bell carts effectively and with caution.
Ensure Lobby Presence when on shift.
Direct guests to the Front Desk or meeting rooms.
Call taxis and/or shuttle for guests as needed.
Assist, retrieve, and load luggage for guests.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Engage in conversation with as many guests as possible.
Aid guests in locating other areas of the hotel (walk them to destination if possible).
Train new bell staff members on the proper procedures and protocols of the hotel.
Maintain daily bell log for all arrivals and departures.
Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.