Bellperson (Full-Time) at The Pearl Hotel

THE ST JOE COMPANY•Rosemary Beach, FL

2d•Onsite

About The Position

The role of bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with the Forbes Standards of Excellence.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Valid driver’s license (preferred)
Previous experience as a bell person preferred
Detail oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Active Listener; ability to listen intently to guests while providing service
Ability to interact with guests in a pleasant friendly way
Knowledge of guest service operations
Ability to identify and resolve issues related to position independently
Ability to implement operations to achieve service excellence
Ability to work and lead in a diverse service setting
Ability to work and operate a handheld tablet
Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehicles
Frequent walking, standing, bending, stooping, and reaching
Ability to push and pull carts, luggage trolleys, and other equipment safely
Must be able to lift up to 50lbs
Indoor and outdoor environment
Possible exposure to extreme heat or cold depending on season
Direct communication with guests at the front desk

Responsibilities

Greet all guest warmly upon arrival and provide a welcoming first impression
Unload, transport, and load guest luggage upon arrival and departure
Assist guests with any needs, questions, or special requests
Assist guests with parking as needed
Answer guest and internal phone calls courteously and efficiently
Be aware of daily hotel activities, group and VIP arrivals
Assist front desk staff with check-ins, check-outs, and guest inquires
Assist housekeeping, beach service and other departments as needed
Assist with any other reasonable request from management or guests
Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable
All other duties as assigned