Bellperson - Residences at The Little Nell

Aspen Skiing Company•Aspen, CO

6h•$23 - $23•Onsite

About The Position

The Bellperson assists arriving and departing guests with their luggage and provide information and services to guest and patrons. This position reports to the Guest Services Manager.

Requirements

High School diploma or equivalent required
Current Driver’s License with no violations
Basic industry terminology
Knowledge of company policies and procedures
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concern promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to understand written and verbal English
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Nice To Haves

Previous hotel experience preferred

Responsibilities

Escort arriving guest to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
Provide summary of the hotel and the amenities offered to guests
Ensure guest room is in order and describe location of television remote, air-conditioning control, guest services directory etc. to guests while checking in
Follow baggage tagging procedures and ski storage procedures
Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
Maintain a high standard of cleanliness in the Lobby and Bell storeroom
Make manager aware of guest’s comments or compliant
Comply with all policies of the hotels and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegate by your manager and assist other departments as staff and business levels demand
Other duties assigned