Bellperson - Full Time

Omni Hotels & Resorts•Hilton Head Island, SC

6d•Onsite

About The Position

Omni Hilton Head Oceanfront Resort is seeking a friendly, engaging, and service-oriented Bellperson to provide exceptional assistance to our guests and support hotel operations. This role plays an important part in creating memorable first and last impressions for our guests by delivering warm hospitality, efficient service, and local expertise to ensure a pleasant and comfortable stay.

Requirements

Excellent customer service and hospitality skills
Strong communication, presentation, and organizational abilities
Professional appearance, attitude, and work ethic
Ability to work a flexible schedule including weekends and holidays
Must be fluent in English
Must be at least 21 years of age
Must possess a valid driver’s license with a clean driving record

Responsibilities

Greet and interact with guests using friendly and professional communication at all times
Assist guests with luggage handling, storage, and delivery to and from guest rooms
Provide information about the hotel, resort amenities, and local points of interest
Assist guests with restaurant reservations, transportation arrangements, and airline ticket requests
Deliver parcels, mail, and special deliveries to guest rooms, executive offices, or meeting rooms
Maintain cleanliness and organization of public areas and the bell stand/closet
Follow up on guest concerns or complaints to ensure issues are resolved promptly
Coordinate special guest requests such as flowers, rental cars, luggage forwarding, sightseeing tours, and recommendations for local shopping and attractions
Operate bell carts safely and efficiently
Ensure continuous coverage of the bell stand and assist the Front Desk when needed
Escort guests to the Front Desk, meeting rooms, or other areas of the resort when appropriate
Arrange taxis or shuttle transportation for guests as needed
Notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage with guests to create a welcoming and memorable experience
Attend all required staff meetings and training sessions
Complete additional duties and tasks as assigned by management
Assist guests in locating resort amenities and walk them to their destination when possible
Follow all company policies and procedures while maintaining a clean uniform and professional appearance
Protect confidential information and company assets
Follow all safety and security procedures and report accidents, injuries, or unsafe conditions