Benefit & Eligibility Specialist

Accurate Placement•Phoenix, AZ

3d•$19•Onsite

About The Position

Review applications for public assistance programs, conduct interactive interviews, gather and verify facts, and determine eligibility for benefits such as food, medical, and cash assistance. The role involves ensuring forms are complete and accurate, following up with applicants as needed, and explaining program rules clearly.

Requirements

Commitment to attend 7-week, full-time, in-person training
High school diploma or equivalent (associate's or bachelor's degree in social/human services preferred)
Strong communication and interpersonal skills for working with diverse individuals
Excellent attention to detail and accuracy in information verification
Proficiency in basic math and data entry
Ability to conduct interviews and follow up effectively
Quick learner for complex policies and procedures
Strong organizational and time-management skills
Ability to maintain confidentiality in an office environment

Nice To Haves

Customer service, clerical, or public-contact experience preferred (full training provided)

Responsibilities

Conduct interactive interviews to collect household, financial, and personal details
Verify application forms for completeness and accuracy
Follow up persistently with applicants to resolve missing or unclear information
Analyze data and documents to determine initial and ongoing eligibility
Explain program rules, applicant rights/responsibilities, and available services
Enter and update case information in automated systems accurately
Manage caseloads efficiently while meeting deadlines and regulatory requirements