Benefit Programs Specialist I - Ongoing

Virginia Department of Social Services • Suffolk, VA

1d • $47,110 - $58,218

About The Position

Under general supervision, performs case management duties to determine
eligibility of applicants for assistance through multiple benefit programs
administered by the City Social Services Department. Work involves interviewing
applicants and explaining multiple benefit programs, assisting applicants in
completing forms, determining and advising applicants of eligibility for
assistance, and providing or facilitating access to human services assistance.
Verifies information received from applicants is correct and complete. Detects
and reports cases of fraud. Maintains a variety of forms and records.
Participates as a team member to improve customer service, operations, and
resolution of problems.

Requirements

• Experience involving social service program work including interviewing and counseling; assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance
• Demonstrated ability to communicate effectively both orally and in writing.
• Verifies information received from applicants is correct and complete.
• Detects and reports cases of fraud.
• Maintains a variety of forms and records. Participates as a team member to improve customer service, operations, and resolution of problems.
• High School Diploma or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Nice To Haves

• Prefer Bachelor’s degree in the Human Service field.
• Prefer strong customer-related interviewing skills.
• Prefer experience in a local Virginia DSS agency with, SNAP, TANF, and/or Medicaid, Benefits Program eligibility determination work within the last 2 years.
• Prefer experience processing cases in a local Virginia DSS agency with VACMS/DMIS within the last 2 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED