Benefit Programs Supervisor

Virginia Department of Social Services•Stevensburg, VA

About The Position

This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance.

Requirements

Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations for SNAP, Medicaid, and TANF; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques.
Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems including VaCMS.
Skill in operating a personal computer and the associated office and agency software.
Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.
Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Applicants must have a valid Virginia driver’s license without restrictions and the driving record must meet agency standards on or before the hire date
Applicants must also meet a level of insurability set by the agency.
On-call work, after hours and weekends, are required on a rotating basis, therefore, applicants must live within a 1-hour drive of the agency.
Responsible for shelter duty during times of disaster.
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Nice To Haves

A minimum of 5 years of experience in Benefit Programs and completion of required training programs.
Supervisory experience or work experience in a leadership role.
Considerable knowledge of Virginia DSS Benefit Programs, i.e., SNAP, TANF, Medical Assistance, Energy Assistance, PIPP, AND/OR Title IV-E.

Responsibilities

Provides administrative and programmatic supervision to staff
Reviews case management plans to include quality assurance of case management services
Develops written guidelines for delivery of case management services; assigns caseloads to staff
Coordinates and monitors activities of staff
Holds individual and group conferences to review cases and problems
Reviews case records and evaluates performance of staff members and recommends indicated action
Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans
Represents staff needs to senior management team
Prepares and implements internal operating policies and procedures
Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations
Determines staffing needs and makes recommendations to management
Maintains records and prepares regular and special reports
Participates in developing and implementing agency administrative policy
Makes decisions on controversial cases or presents them for higher level action
Authorizes emergency assistance for applicants/recipients
Serves in a liaison capacity to other agencies and groups
Monitors program expenditures
Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities
Assigns caseloads to staff
May act for the Director of Social Services as designated