Benefits Administrator 4

Sunward Federal Credit Union•Albuquerque, NM

About The Position

Summary: Responsible for a wide variety of complex tasks in areas such as: employee benefits (insurance, self-funded medical plans, and retirement) administration and compliance; and benefit surveys; audit preparation; preparation of various personnel reports; provides benefits guidance regarding policies and procedures; administers the open enrollment process for Sunward Federal Credit Union. Essential Functions Administers employee insurance programs including life, disability, and self-funded health insurance plans. Manages the organization’s self-funded health plan by overseeing vendor partnerships, monitoring claims activity, and preparing regular utilization and cost-trend reports to support data-driven benefits strategy and plan performance. Demonstrates exceptional attention to detail to ensure accurate benefits administration, compliance with regulations, and error free employee records. Administers employee savings plans that may include the company’s 401(k) plan, personal savings plans, and deferred compensation programs. Advises and informs employees of changes and developments related to benefits including eligibility, coverage, and provisions. Serves as point person for retirement plan audits and gather HR-related information for other audits (financial, NCUA, etc.). Facilitates accurate and timely delivery of employer contributions and employee payroll deductions to carriers, plan administrators, or other appropriate service providers. Conducts and manages the annual Open Enrollment process. Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information. Oversees all employee changes and benefits modifications in accordance with Credit Union practices and policies. Performs quality checks of benefits-related data. Completes records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policies. Conducts employee surveys, census, and other research and demographic efforts required to collect accurate quotes from benefit providers. Partners with Sunward Federal Credit Union’s external insurance consultants to Identify and select carriers and plans based on quotes, available benefits, and prior experience. Monitors administrators and insurance carriers reports to ensure the organizations compliance with plan requirements. Ensures the organizations and plans compliance with the applicable provisions of COBRA, HIPAA, and ERISA. Administers benefit programs, including COBRA and Medicare, to ensure individuals receive timely and correct coverage. Interface with vendors and resolve escalated and/or complex insurance issues that may arise. Maintains knowledge of economic conditions, labor market, and other factors related to ensuring the organization provides competitive and reasonable benefits. Maintains knowledge of trends, developments, and best practices in compensation and benefits administration. Provides support and reports, as needed, to the Sunward Federal Credit Union’s Retirement Plans Committee. Oversee the Benefits module in the HRIS system Administers employee access to HRIS and the third-party website. Provide excellent service to internal staff and retirees. Assist employees and retirees on matters regarding personnel and benefits policies, forms, records and procedures. Ensure Affordable Care Act (ACA) reporting is completed annually by deadline, preparing reports as needed and ensuring accuracy of data submitted. Track all HR-related contracts and ensure inclusion within the Credit Union’s contract management system. Obtain applicable SSAE16 reports for high-risk vendors on an annual basis. Compile compensation and benefit survey data as needed. Promote the service and sales culture by maintaining basic knowledge of products and services and referring members to the appropriate person/department. Perform miscellaneous job-related duties and assist HR Leadership with special projects as assigned Document and maintain HR procedures as needed. Performs other related duties as assigned.

Requirements

Minimum 8 years’ experience in human resources, preferably in compensation and benefits development and administration; equivalent combination of relevant education, training and experience may be substituted for 3 of the 5 years of experience.
Proven experience in self-funded plans.
Experienced in developing, coordinating, and promoting employee wellness programs that support engagement, health education, and overall well being.
Bachelor’s degree in business, human resources, finance or related field. Equivalent combination of relevant education, training and experience may be substituted for education.
Significant knowledge of employment and benefit laws, as well as contemporary principles of human resource management.
Demonstrated knowledge of HRIS and computerized information systems used in human resource applications.
Expert in the use of MS Excel.
Basic knowledge of Credit Union products and services, features, and benefits.
Possesses strong interpersonal skills. Demonstrates daily the Credit Union’s commitment to maintaining a close and caring touch creating a great experience for our employees, members and retirees.
Exercises great care and discretion when dealing with sensitive issues/materials pertaining to applicants and staff.
Able to work effectively with a wide range of constituencies in a diverse community in order to foster a cooperative work environment.
Functions effectively within a team.
Able to formulate creative solutions that strengthen the Credit Union's relationship with members and business partners.
Excellent oral communication skills; able to explain policies and concepts clearly and concisely to people with different levels of understanding.
Proven ability to produce clear, concise, and grammatically accurate documents, including composing appropriate correspondence, summarizing laws and policies, and thoroughly proofreading materials.
Must be able to deal with confidential information with the highest ethics and integrity. Understands the importance of confidentiality and consistently demonstrates this understanding in the workplace.
Demonstrates excellent judgment.
Demonstrates excellent attention to detail.
Able to analyze, develop and recommend courses of action regarding compensation and benefits to support corporate strategies in a manner that is cost effective, competitive, compliant with governmental regulations and consistent with the Credit Union’s overall human resource philosophy.
Able to administer health, welfare, retirement and compensation plans and manage outsourced programs.
Able to assist in the design, development and implementation of policies and procedures.
Able to gather and analyze statistical data and generate reports.
Able to effectively conduct research using multiple resources.
Demonstrates strong organizational skills and the ability to switch priorities easily and frequently when needed. Able to meet deadlines while working with frequent interruptions.
Understands and applies team and department "best practices" and continually works for process and service improvements.
Demonstrated records maintenance skills. Able to develop and maintain recordkeeping systems and procedures.

Responsibilities

Administers employee insurance programs including life, disability, and self-funded health insurance plans.
Manages the organization’s self-funded health plan by overseeing vendor partnerships, monitoring claims activity, and preparing regular utilization and cost-trend reports to support data-driven benefits strategy and plan performance.
Demonstrates exceptional attention to detail to ensure accurate benefits administration, compliance with regulations, and error free employee records.
Administers employee savings plans that may include the company’s 401(k) plan, personal savings plans, and deferred compensation programs.
Advises and informs employees of changes and developments related to benefits including eligibility, coverage, and provisions.
Serves as point person for retirement plan audits and gather HR-related information for other audits (financial, NCUA, etc.).
Facilitates accurate and timely delivery of employer contributions and employee payroll deductions to carriers, plan administrators, or other appropriate service providers.
Conducts and manages the annual Open Enrollment process. Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.
Oversees all employee changes and benefits modifications in accordance with Credit Union practices and policies. Performs quality checks of benefits-related data.
Completes records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policies.
Conducts employee surveys, census, and other research and demographic efforts required to collect accurate quotes from benefit providers.
Partners with Sunward Federal Credit Union’s external insurance consultants to Identify and select carriers and plans based on quotes, available benefits, and prior experience.
Monitors administrators and insurance carriers reports to ensure the organizations compliance with plan requirements.
Ensures the organizations and plans compliance with the applicable provisions of COBRA, HIPAA, and ERISA.
Administers benefit programs, including COBRA and Medicare, to ensure individuals receive timely and correct coverage. Interface with vendors and resolve escalated and/or complex insurance issues that may arise.
Maintains knowledge of economic conditions, labor market, and other factors related to ensuring the organization provides competitive and reasonable benefits.
Maintains knowledge of trends, developments, and best practices in compensation and benefits administration.
Provides support and reports, as needed, to the Sunward Federal Credit Union’s Retirement Plans Committee.
Oversee the Benefits module in the HRIS system
Administers employee access to HRIS and the third-party website.
Provide excellent service to internal staff and retirees. Assist employees and retirees on matters regarding personnel and benefits policies, forms, records and procedures.
Ensure Affordable Care Act (ACA) reporting is completed annually by deadline, preparing reports as needed and ensuring accuracy of data submitted.
Track all HR-related contracts and ensure inclusion within the Credit Union’s contract management system. Obtain applicable SSAE16 reports for high-risk vendors on an annual basis.
Compile compensation and benefit survey data as needed.
Promote the service and sales culture by maintaining basic knowledge of products and services and referring members to the appropriate person/department.
Perform miscellaneous job-related duties and assist HR Leadership with special projects as assigned
Document and maintain HR procedures as needed.
Performs other related duties as assigned.