Benefits Counselor - Bilingual

ChaseSource • Austin, TX

1d

About The Position

The Health Benefits Counselor Contractor performs routine (journey-level) program support, consultative services, coordination of activities, and administrative and operational services. Work involves supporting a Health Member Services Operations department and overall division by providing administrative assistance with scheduling, planning, building reports and trackers, coordinating internal administrative support, responding to routine correspondence and inquiries; maintaining databases and filing systems, greeting office visitors, answering and routing telephone calls; and identifying opportunities for operational improvement to create an efficient workplace. Works under moderate supervision with considerable latitude for initiative and independent judgment.

Requirements

• Bachelor’s degree from an accredited college or university. High school diploma or equivalent and additional full-time experience in healthcare administration, government, communications, public relations, or related experience may substitute for the required education on a year-for-year basis.
• Bilingual in English and Spanish.
• Two (2) years of experience providing complex administrative or program support. Experience may be concurrent.
• Knowledge of General office practices and procedures.
• Records retention policies and schedules to maintain accurate records.
• Public sector or healthcare-related laws, regulations, policies, procedures, processes, and systems.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment while completing detailed work with a high degree of accuracy.
• Providing quality customer service.
• Written and verbal communication, including telephone, virtual and in-person communications and drafting and delivering correspondence, reports, and presentations.
• Using personal computers and business software programs, including Microsoft Word, Excel, PowerPoint, Forms, and Outlook.
• Implement administrative procedures and interpret rules, regulations, policies, and procedures.
• Review and edit written materials for proper content, format, grammar, punctuation, and sentence structure.
• Establish and maintain harmonious working relationships with coworkers, staff, and external contacts.
• Work effectively in a professional team environment.

Nice To Haves

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
• Experience working within or supporting finance or healthcare functions.
• Experience working within state or public sector environments.
• Experience with presentation software, education, training, and/or public speaking.

Responsibilities

• Maintains planning calendar of key operations activities and tracks progress toward completing activities.
• Administers, develops, and maintains departmental SharePoint, record-keeping, and filing systems, including maintaining detailed project-related files.
• Coordinates travel-related planning for the department.
• Serves as Records Management Liaison.
• Administers and maintains production reporting.
• Assists with Member Services team inquiries and reporting.
• Administers system access, including quarterly and yearly reporting.
• Maintains third-party contractor team member rosters, including onboarding and terminations.
• Responds to inquiries from health plan participants, employer representatives, and other associated parties via telephone and/or correspondence regarding health benefits programs and associated rules, policies, procedures, and processes.
• Prepares periodic and ad hoc reports.
• Assists with reporting department timesheets.
• Plans and schedules meetings and department-related activities.
• Verifies information for accuracy, including letters, reports, and correspondence.
• Coordinates and schedules meetings with vendors, advisory committees, and other meetings as requested.
• Enters and organizes data into spreadsheets, databases, and other automated applications.
• Maintains electronic files and databases, including electronic documents maintained in production queues.
• Performs routine verification of data files, including daily logging of incoming and outgoing electronic documentation.
• Performs general office duties, including ordering supplies, making copies, faxing documents, and typing and processing forms, correspondence, and other documents.
• Sorts and distributes incoming and outgoing mail, including receiving, sorting, date stamping, and delivering incoming mail.
• Maintains department office supplies and paper goods, including letterhead, publication inserts, and envelopes.
• Greets office visitors in person and virtually and answers and routes telephone calls.
• Completes special projects as assigned.

What This Job Offers

• Career Level: Entry Level