Ukrainian Preferred - Not Required

State of Oregon•Oregon City, OR

1d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. We are seeking a dedicated Benefit & Eligibility Worker (Public Benefits Specialist) | Bilingual English/Russian or English/Ukrainian preferred - not required! to join our Oregon Eligibility Partnership (OEP) team in Oregon City, Oregon. Bilingual English/Russian or English/Ukrainian preferred: You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If you are bilingual, you will receive 5% bilingual differential pay of the employee’s base pay upon passing test(s) evaluating your proficiency. Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!

Requirements

One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.
Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
Demonstrated ability to adapt to changing priorities, processes, or information and learn new tasks or procedures.
Experience interpreting and applying policies and procedures to complete work or respond to customer or service inquiries.
Experience interviewing customers/clients to elicit pertinent.
Experience completing technical and detailed work using basic mathematics and software tools while maintaining accuracy.
information and determine eligibility.
Experience communicating decisions regarding the approval or denial of benefits while engaging diverse populations and individuals that face communication challenges.
A Cover Letter is Required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials, cover letter and resume.
Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range.

Nice To Haves

Preference will be given to candidates that are bilingual in English/Russian or English/Ukrainian.

Responsibilities

Conduct collateral interviews or review supplemental materials as needed to make eligibility determination for applicable ODHS programs.
Complete redetermination, periodic reviews, and change updates within federal timeframes and within appropriate intervals.
Ensure appropriate documentation and forms are completed and sent, information is captured correctly, and actions taken are notated.
Communicate eligibility decisions to applicants and send all required notifications within the appropriate timeframe.
Provide person-centered services with a trauma-informed approach to identify needs.
Handle and protect sensitive and confidential information as well as Oregonian and agency data appropriately.