Benefits Manager

Castle Group•Plantation, FL

10d

About The Position

The Benefits Manager will manage the overall administration of the company’s benefit programs, including 401(k) and health and welfare plans. They will provide solid analytical, technical, administrative, and customer service support company-wide to ensure accurate processing, timely crisis resolution, sustainable practices and regulatory compliance within our benefit programs. This position will work closely with internal business partners across the organization overseeing all of the organization's benefits including compliance with all regulations, and to manage all benefits programs while working to continually enhance and improve Castle Group's total rewards offering for teammates and their families while ensuring programs remain innovative, competitive, financially sustainable, and aligned with our strategic business objectives. The Benefits Manager also provides exemplary service in a manner consistent with the values and mission of the Castle Group. They perform all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Requirements

Bachelor’s degree in human resources, business or related field. Or a combination of experience and education equivalent.
3+ years' experience in Benefits Management, with significant understanding of IRS Section 125 regulations, COBRA, FMLA, HIPAA, and FLSA regulations, including at least two (2) at a managerial level.
Human Resources experience with a concentration in benefits administration.
Knowledge of current federal and state labor and benefit laws and regulations including ADA, ADEA, COBRA, EEOC, ERISA, FLSA, FMLA, Health Care Reform Act, HIPPA, OSHA, Pension Protection Act, Title 7, USERRA.
Experience implementing new benefit programs and managing major benefit changes.
Strong knowledge and understanding of benefit plan administration including wellness, leave administration, time away, and 401(k) Profit Sharing plan support.
Demonstrated experience of building, implementing, and managing compensation structures.
Strong computer skills, including Microsoft Office 365 (especially Excel) and experience with HRIS systems, UKG preferred.
Proven leadership and team management abilities with the capacity to influence outcomes.
Numerical aptitude and experience with benefits, budgeting and business finance.
Strong project management and change management experience.
Ability to work independently with initiative and minimal supervision.
Effective communication skills with diverse populations in both written and spoken English.
Strong organizational skills, attention to detail, strong sense of urgency and accuracy, and ability to multitask while meeting deadlines.
Process improvement mindset with the ability to recommend and implement better practices.
Maintains confidentiality and handles sensitive information professionally.
Effective problem-solving skills and the ability to resolve issues quickly.
Adaptable in a fast-paced environment and committed to continuous personal and team development.

Nice To Haves

Professional certification in Human Resources is strongly preferred.
Professional certification in employee benefits administration is strongly preferred.
Application and working knowledge of UKG HRIS preferred.
Bilingual in Spanish is preferred; Creole is a plus.

Responsibilities

Collaborate across departments to ensure accurate and timely processing of benefits for new hires, promotions, transfers, and terminations.
Manage development of health and wellness program documents and communications.
Conduct training presentations on programs, as needed
Develop and document procedures to streamline processes, automate workflows and business rules, and ensure compliance with regulatory requirements and educate managers on those procedures and requirements
Analyze and review benefit programs and recommend changes in design, pricing, vendors as necessary to ensure programs are efficient, market competitive, compliant with regulatory requirements and aligned to strategic objectives
Address and resolve associate escalations and questions by interpreting benefit policies and procedures
Develop procedures and processes to ensure consistent and equitable administration of benefit plans and recommend changes to program designs as needed
Oversee program management of 401(k) plan
Ensure the company is compliant with federal, state, and local laws. Conduct audits as needed
Monitor payroll data for accuracy and resolve any discrepancies.
Maintain benefit plan and program compliance, including assistance with annual non-discrimination testing, plan audits and government filings, plan documents in accordance with the DOL, ACA, ERISA, and HIPAA requirements
Lead annual open enrollment processes, including communications strategy development and testing of the open enrollment system
Work with the HRIS to develop tools to enhance the ability to deploy programs efficiently
Develop and monitor Standard Operating Procedures to ensure accuracy, efficiency, and appropriate audit controls. Reconcile issues, invoicing and audit benefits systems for accuracy.
Oversee the development of informative materials from benefits vendors and partners, ensuring updates to plan design and compliance are reflected in such collateral literature. Create, maintain and distribute teammate communications, documents, and templates such as enrollment, rate tables, benefit overview, training materials, etc.
Oversee, administer, and track all employee disability and FMLA claims and information. Assist with streamlining/administering employee time away and leave processing and partnering with payroll and the Employee Relations function as necessary.
Oversee, administer, and track all Worker’s Compensation claims and information. Serve as escalation for litigated claims while working directly with outside counsel, carrier and broker to resolve claims.
Develop and analyze benefits key performance indicators (KPI) like plan participation and utilization for benefits programs monthly, quarterly and on an annual basis.
Develop, administer and evaluate wellness and healthcare educational programs to promote healthy lifestyles and changes in health care utilization and compliance.
Oversee the integration and enrollment of benefit programs for new accounts.
Submit all reports and analytics in a timely manner
Manage benefits budget ensuing all invoices are verified and submitted in a timely manner
Other related job duties as assigned
Directly manage the Benefits Team with two direct reports
Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.