Benefits Program Manager

Faire • San Francisco, CA

11d • Hybrid

About The Position

We’re looking for a Benefits Program Manager to oversee and continuously improve our benefits programs. This role is responsible for both strong day-to-day administration and thoughtful program optimization. You will manage core benefits operations, serve as a key partner to our vendors, and use data and market insights to ensure our programs are competitive, compliant, and aligned with company goals. The right person is operationally rigorous, comfortable getting into the details, and motivated to find smarter, more efficient ways to deliver a high-quality employee experience.

Requirements

• 5+ years of experience in benefits administration or total rewards, ideally in a high-growth or tech environment
• Strong working knowledge of global benefit programs, employment laws, and compliance
• Demonstrated experience managing vendor relationships and driving accountability and performance
• Proven ability to collaborate with HR, Payroll, Finance, and senior leaders to drive sound benefits decisions and ensure seamless execution
• Analytical mindset with the ability to translate data and benchmarks into clear recommendations
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Clear and practical communicator, able to explain complex benefits concepts to employees and cross-functional partners
• High ownership mentality with a bias toward improving processes rather than simply maintaining them
• Cultural awareness and adaptability for working across regions

Responsibilities

• Own day-to-day administration of global benefits programs, ensuring accuracy, compliance, and a strong employee experience
• Act as the primary point of contact for benefits vendors, managing relationships, performance, renewals, and ongoing optimization
• Lead open enrolment planning and execution, including systems testing, vendor coordination, communications, and issue resolution
• Partner with Payroll, Finance, Legal, People teams, and business leaders to ensure smooth operations and support aligned policy decisions
• Track and analyze program utilization, cost trends, employee feedback, and industry benchmarks to assess effectiveness and identify optimization opportunities
• Develop recommendations for program enhancements and support implementation in partnership with Total Rewards leadership
• Identify and drive process improvements, automation opportunities, and policy enhancements to increase operational efficiency and scalability
• Ensure compliance with applicable federal, state, and local regulations (e.g., ERISA, ACA, COBRA, FMLA)
• Support benefits communications by translating complex information into clear, employee-friendly materials
• Contribute to broader Total Rewards initiatives and cross-functional People Team projects as needed

Benefits

• This role will also be eligible for equity and benefits.
• Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed