Benefits Representative

Allegis Group•Hanover, MD

14h•Onsite

About The Position

Job Summary: The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration. In-Office Requirement: • Required in-office presence at least 4 days per week

Requirements

2-3 years’ experience in a customer service capacity with a concentration in Benefits preferred
High school diploma some college preferred
Proficient in MS Excel and Word
Knowledge of PeopleSoft preferred
Outstanding customer service skills
Attention to detail and strong organizational skills
Excellent Verbal and written communication
Action oriented and able to prioritize while handling multiple tasks
Ability to protect and maintain the confidentiality of data

Responsibilities

Provide world class customer service in a call center environment receiving both heavy call and email volume
Process paper applications and change forms
Process court ordered and company paid benefit requests
Reconcile benefit data between Company and Broker through an error reporting system
Obtain a thorough understanding of all company benefit offerings
Act as a liaison between employees, Field Support, Benefit Broker, insurers, etc.
The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.
Ad hoc projects as necessary

Benefits

Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)