BestDrive Operations Supervisor

Continental•Charlotte, NC

1d•Hybrid

About The Position

BestDrive, a wholly owned subsidiary of Continental, is quickly becoming the top choice among commercial trucking fleets for our high-quality products and exceptional service. BestDrive Commercial Tire Centers specializes in providing fleet customers with innovative tire solutions including award-winning Continental and General Tire brand products, innovative commercial solution products such as ContiPressureCheck, and a wide array of multi-brand truck tires to address all market segments. Since our founding in 2012, we presently have 25 locations throughout the United States and continue to rapidly expand our footprint throughout the country. HOW YOU WILL MAKE AN IMPACT - The Operations Supervisor is responsible for supporting day-to-day operational execution, compliance, and performance across assigned store and plant locations. This role focuses on implementation, oversight, and follow-through of established operational processes, safety standards, and corporate initiatives as directed by the National Operations Manager. The Operations Supervisor serves as a field execution partner, ensuring consistency, compliance, and operational discipline across locations. This position does not hold regional P&L ownership or strategic authority, but instead ensures that operational standards and directives are executed effectively at the store and plant level.

Requirements

Bachelor’s degree in Operations, Business, or related field preferred (or equivalent experience)
3–5 years of operational or field leadership experience in a multi-location environment
Strong understanding of operational workflows, compliance, and safety standards
Ability to monitor performance metrics and identify operational gaps
Strong communication, follow-up, and organizational skills
Ability to travel to assigned locations as required

Responsibilities

Operational Oversight & Execution Support the execution of operational standards, policies, and procedures across assigned stores and plants.
Monitor day-to-day operational performance and productivity, identifying gaps and escalating concerns to the National Operations Manager.
Conduct regular site visits to observe operations, review performance metrics, and reinforce standard operating procedures.
Assist Store and Plant Managers with corrective action implementation related to operational deficiencies.
Compliance, Safety & Policy Enforcement Reinforce compliance with company policies, safety programs, and operational guidelines.
Ensure operational and safety incidents are properly documented and reported in accordance with company procedures.
Participate in internal audits, safety reviews, and compliance checks as directed.
Escalate compliance risks or repeat issues to the National Operations Manager.
Performance Monitoring & Reporting Track and monitor key operational KPIs and productivity metrics.
Support benchmarking of store and plant performance against company standards.
Provide observations, insights, and operational feedback to the National Operations Manager.
Assist in identifying operational inefficiencies and opportunities for process improvement.
People Support & Operational Readiness Support Store and Plant Managers with operational onboarding, training reinforcement, and staffing readiness.
Assist in ensuring operational personnel are properly trained on equipment, processes, and safety expectations.
Provide temporary operational support or coverage when Store or Plant Managers are on PTO or extended leave, as directed.
Equipment, Assets & Fleet Support Support Store and Plant Managers in identifying equipment, vehicle, and facility needs.
Assist in monitoring proper use, maintenance, and readiness of operational assets.
Escalate equipment or fleet-related issues that impact safety or productivity.
Corporate Initiative Execution Act as a liaison between the National Operations Manager and store/plant leadership to ensure corporate initiatives are clearly communicated and executed.
Reinforce standardized processes and operational changes across locations.
Support change implementation through consistent follow-up and on-site reinforcement.