Beverage Assistant Director

Westgate Resorts • Las Vegas, NV

15h

About The Position

The Assistant Director of Beverage plays a key role in managing and elevating the beverage operations across Westgate Las Vegas Resort & Casino. This individual supports the Director of Restaurant Operations and/or the Executive Director of F&B in developing beverage programs, maintaining quality standards, controlling costs, training staff, and delivering exceptional guest experience. The ideal candidate is passionate about beverage trends, operations excellence, and leadership in a fast-paced hospitality environment.

Requirements

• Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Have a firm understanding of the Collective Bargaining Agreement and the process of resolving union team member concerns.
• Communicate effectively both verbally and in writing to provide clear direction to the management team/hourly team members.
• Assign and instruct staff in details of work. `
• Observe performance and encourage improvement.
• Monitor level of workload and make staffing adjustments accordingly.
• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management and employees in verbal/written form.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience & judgement, sometimes revising procedures to accommodate unusual situations..
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgement and adapt instructions/directions from one assignment to another.
• Ability to exercise judgement and implement control over the performance of staff.
• Ability to deal with a number of problems requiring initiative and good judgement.
• Mathematical skills necessary to analyze reports assist with preparation of forecasts and budgets.
• Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
• Cashiering skills necessary to receive/make change record/verify charges and secure/balance a money bank.
• Ability to access and input information using a moderately complex computer system).
• Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
• Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines.
• Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines.
• Knowledge of Beverage operations, to include appropriate staffing levels, service equipment and guest relations.
• Supervise beverage managers including selection, training, counseling and discipline if needed.
• Schedule staff so that proper coverage is maintained while payroll costs remain at forecast levels.
• Maintain inventory of supplies needed to perform job function.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.
• 2+ yrs. management experience in a beverage capacity.
• Working knowledge of gaming operations and alcohol regulations a must.
• Highschool Diploma or GED Equivalent.

Responsibilities

• Assist in planning, developing, and implementing innovative beverage programs and strategies.
• Oversee daily operations of beverage outlets, ensuring high standards of service, presentation, and quality.
• Assist with inventory management, procurement, and cost control measures to maximize profitability.
• Support management in training, mentoring, and developing beverage staff to maintain skill levels and service excellence.
• Collaborate with culinary, marketing, and events teams to create cohesive guest experiences and promotions.
• Monitor compliance with health, safety, and alcohol service regulations.
• Analyze sales, trends, and guest feedback to continuously improve beverage offerings.
• Contribute to budget preparation, forecasting, and operational reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED