Bilingual Administrative Assistant (Remote)

Sentrex Health Solutions

46d • Remote

About The Position

A proudly Canadian company, Sentrex Health Solutions is a fully integrated
specialty distributor and patient support provider for pharmaceutical
manufacturers, physicians, and their patients. We provide innovative solutions
focused on ensuring patients have access and the support they need to maximize
their treatment outcomes. We do this through strategic distribution models and
patient support programs that are backed by powerful, integrated technology, a
dedicated in-house creative agency, and experienced, cross-functional teams. Our
core capabilities include Specialty Pharmacy Services, Customized Solutions for
Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic
Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our
people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence
is welcomed and valued
High-growth environment that provides opportunities for learning and growth
supported by our Employee Development Program and industry-leading, in-house
corporate training offered throughout the year

The Opportunity:

The Bilingual Administrative Assistant is responsible for providing
administrative and clerical support and managing all aspects of the eye care
professional administrative activities.

Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is required
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

Nice To Haves

• Experience working with Patient Support Programs or in a medical setting is considered a strong asset

Responsibilities

• Providing cross-coverage administrative support to all areas within the Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general administrative duties
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound calls, faxes, and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Prepare and send out Program document and materials and work collaboratively with the internal and external team to complete a variety of administrative duties.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Other duties as assigned by the manager

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED