Bilingual Call Center Representative (Temporary)

Ascensus • Austin, TX

151d • $19 • Remote

About The Position

Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start dates are: 10/15, 10/29, 11/12. These positions are 100% fully remote. The first 2 weeks consist of training from 10:00 am to 6:30 pm EST. After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time): Late Shift 12:30 pm to 9:00 pm, 1:30 pm to 10:00 pm, 2:30 pm to 11:00 pm.

Requirements

• Bilingual English/Spanish.
• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Excellent listening, verbal and written skills.
• Detail oriented, flexible, and self-motivated.

Responsibilities

• Handle customer service and processing for account-based employee benefit plans.
• Provide high quality service to all callers using phone, email or chat.
• Examine, review, process, calculate and pay claims based on information, plan design, insurance filings, documentation and reports.
• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner.
• Meet department and individual service levels and quality goals.
• Proactively engage participants, anticipate their needs, offer assistance and solutions.
• Process financial and non-financial transactions timely and accurately.
• Demonstrate flexibility and team-orientation.
• Comply with plan document provisions, regulations, guidelines and company procedures.
• Maintain confidentiality and keep department, client and participant HIPAA compliant.

Benefits

• Possibility of converting to full time based on company need and performance.
• Remote work opportunity.

What This Job Offers

• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: High school or GED