Bilingual Client Experience Account Manager

FrankCrum•Clearwater, FL

9d•Hybrid

About The Position

We are happy to announce a full-time, partially remote Client Experience Account Manager position! In this role, you will have the opportunity to impact the FrankCrum business everyday by promoting sales and client retention through excellent customer service as a primary contact for all matters outside of payroll, and resolving issues and concerns submitted by internal and external customers.

Requirements

Keys to success in this position include needing at least two (2) years of related call center, customer service, and sales experience.
A high school diploma or equivalent is required.

Nice To Haves

Ability to speak Spanish is a plus

Responsibilities

Provides excellent customer service by taking inbound correspondence, calls and emails from clients and brokers, and responds appropriately to ensure satisfaction.
Builds and maintains a client relationship to help improve client rapport, client experience and satisfaction.
Facilitates client requests with internal departments and ensures the request is completed timely and to the client’s satisfaction.
Supports clients and internal teams with use of our technology platforms.
Project manage complex accounts to ensure all of their needs are met.
Manage and facilitate conflict resolution with our clients, brokers, and internal team members.
Reviews and follows up on client cases on a daily basis.
Works with clients, brokers, and other departments to provide superior customer service and retain accounts.
Records case notes in case management software.
Processes statistical data regarding operational transactions.

Benefits

Health Insurance is zero dollar paycheck cost for employee's coverage and only $195 a month for family!
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Employee Assistance Program at no cost to the employee
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
PTO cash out
Tickets at Work
Access to the Corporate America Family Credit Union
Employee and client referral bonus programs
Disaster Relief Fund for employees