Bilingual Collections & Billing Specialist

Concentra•Oro Valley, AZ

About The Position

Do you want to use your problem solving skills and knowledge of finance to help heal America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first. Position Summary Performs a variety of basic to complex processing tasks related to ensuring timely and accurate billing and reconciliation of discrepancies. This includes electronic, paper and invoice billing, as well as re-billing tasks. The position requires excellent communication, customer service and organization skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Business Office practices, policies, and procedures. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

High school diploma or GED equivalent
Customarily has at least one or more years of experience with all billing functions in revenue cycle
Experience with multiple locations, and knowledge of CPT/HCPCS and Diagnosis coding
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Intermediate knowledge and skills in Microsoft Office Suite, specifically Excel
Ability to communicate effectively
Excellent computer, organizational and planning skills
Ability to assist peers
Ability to work all billing requirements and reports
Excellent writing and documentation skills
Strong attention to detail
Ability to work independently
Ability to handle multiple tasks, projects, duties, and priorities

Nice To Haves

Some college or specialty training in medical billing or equivalent job relevant experience preferred

Responsibilities

Process daily occupational medicine and employer service original billing. This includes EDI, paper, spreadsheet, and client invoicing, as well as any approved exception billing requests for customers.
Monitor trading partner portals for missing attachments, rejections or denied claims to identify root causes, fix and bill both timely and accurately
Process routine rebill cycles for central business office
Provide solutions to resolve billing questions for clients and respond to client communication promptly and efficiently
Issue customer/payer invoices and send to clients/partners through various channels (mail, email, etc.). Manage the status of client accounts and identify inconsistencies
Provide support in training new employees and assisting peers