Bilingual Community Health Worker

Heritage Health Network • Riverside, CA

6d

About The Position

Position Overview: The Bilingual Community Health Worker (CHW) supports Heritage Health Network’s Enhanced Care Management (ECM) program by identifying and engaging Medi-Cal members who may qualify for care management services. This role conducts telehealth outreach to members, screens individuals for ECM eligibility, verifies eligibility requirements, and submits referrals to health plans. CHWs also conduct community outreach at locations such as food banks, shelters, churches, probation offices, clinics, and hospital discharge departments to identify individuals who may benefit from ECM services. Spanish language proficiency is required to engage effectively and support the communities served.

Requirements

• High school diploma or equivalent required
• Community health, outreach programs, social services, or care coordination
• Valid Driver’s License
• Previous experience in community outreach, social services, healthcare navigation, or member engagement preferred
• Willingness to travel for home visits and community engagements.
• Bilingual Spanish and English communication skills
• Strong community outreach and engagement skills
• Ability to communicate effectively with diverse populations
• Strong organizational and time management skills
• Basic computer proficiency including email and documentation systems

Nice To Haves

• Community Health Worker (CHW) certification preferred but not required

Responsibilities

• Conduct telehealth outreach to members 3–4 days per week to educate them about ECM services
• Screen individuals for ECM eligibility
• Verify member eligibility requirements
• Submit ECM referrals to health plans
• Document outreach activities and member interactions in organizational systems
• Conduct community outreach activities 1–2 days per week
• Attend community locations including food banks, shelters, churches, probation or parole offices, clinics, and hospital discharge planning departments
• Build relationships with community partners to support referral generation
• Educate community members about ECM services and eligibility
• Assist individuals in connecting with healthcare and community resources
• Participate in team meetings and outreach coordination activities

Benefits

• Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
• Paid Time Off: Sick time, paid holidays, and vacation time to support work-life balance.
• Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities.
• Flexibility: Work-from-home options several days a week.
• Professional Growth: Opportunities for career advancement and continued professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED