Bilingual Credit Analyst - Texas

Credit Acceptance • Minneapolis, MN

1d • $28 - $32 • Remote

About The Position

This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member. Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to enrolled Dealer Service Center (DSC) by auto dealers. Your role as a Credit Analyst in the DSC is to help resolve open requirements on dealership customer applications as well as other items dealerships need assistance with quickly and compliantly, while delivering superior customer service.

Requirements

• Proficiency in spoken and written Spanish.
• Proficiency in Microsoft Word, Excel and Outlook.
• Remain compliant with our policies, processes and legal requirements.
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month).
• High speed internet connection with a minimum of 15mbps download speed.
• Be Diligent: Hard working, Conscientious, Sense of Urgency
• Be Effective: Clear Communicator, Autonomous, Organized, Productive
• Validate....information clearly and intuitively, protects all stakeholders
• Educate: Identify and close knowledge gaps with all stakeholders
• Listen....actively, understand caller’s situation
• Owns performance outcomes, improvement actions, attitude.
• Promotes...delivers superior Customer Service
• Effectively work independently in a fast-paced environment.
• Ability to adapt well to change, with the willingness to maintain a flexible schedule.
• Speak clearly, professionally and articulately on the telephone.
• Ability to learn quickly and apply knowledge learned.
• Handle difficult conversations professionally.
• Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.

Nice To Haves

• Bachelor’s degree.
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions.
• Experience reviewing contracts/legal documents with a strong attention to detail.
• Customer Service experience in a call center environment.
• Interaction with auto dealers in current or past role.

Responsibilities

• Handle Phone Calls: You will spend majority of your time signed on to our phone system, handling phone calls from stakeholders.
• Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
• Provide a high level of customer service to maintain relationship with our stakeholders.
• Resolve and document dealer inquiries not related to the funding process.
• Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues.
• Welcome and onboard new dealers by offering initial funding assistance.
• All other duties as assigned.
• Attendance as required by department.

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
• Flexible work options including work from home, on site and hybrid positions
• Company provided technology packages for all Team Members
• An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
• Extensive growth opportunities as demonstrated by our track record of promoting internally
• Ongoing business training and career development opportunities
• Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
• Generous PTO and holidays that include 28.5 total days during first full year of employment
• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level