Bilingual Customer Experience Coordinator (Spanish Speaking)

Feldman Chevrolet of Lansing • Lansing, MI

1d

About The Position

We are seeking a highly motivated, Spanish-speaking professional to serve as a key communication bridge across our Sales, Service, and Body Shop departments. This role is critical to delivering a seamless, high-quality experience for our Spanish-speaking customers while supporting dealership operations and driving customer satisfaction.

This is not a single-department role — this position operates across the entire dealership and plays a direct role in improving customer experience, retention, and overall performance.

Requirements

• Fluent in Spanish and English (required)
• Strong communication and interpersonal skills
• Customer-first mindset with a positive, solution-oriented attitude
• Ability to multitask and work across multiple departments
• High level of professionalism and accountability

Nice To Haves

• Automotive experience is a plus, but not required

Responsibilities

• Act as the primary point of contact for Spanish-speaking customers across all departments
• Translate and clearly communicate vehicle information, repair recommendations, and purchase details
• Assist customers throughout the entire dealership journey — from arrival to delivery
• Support service advisors with Spanish-speaking customers during write-ups and approvals
• Explain repair orders, recommendations, and timelines in Spanish
• Assist body shop with estimate communication and status updates
• Conduct follow-up calls to ensure customer satisfaction and retention
• Assist sales consultants with Spanish-speaking customers during the sales process
• Help explain pricing, financing, features, and delivery details
• Support internet leads, inbound calls, and appointment setting for Spanish-speaking prospects
• Handle Spanish-speaking inbound calls and digital leads
• Assist with documentation, forms, and delivery paperwork
• Support CSI follow-up and retention efforts for Spanish-speaking customers
• Help identify opportunities to improve the customer experience across departments

Benefits

• Weekly base salary + performance-based compensation opportunities
• Full commission opportunities when assisting in sales transactions
• Growth opportunities within a rapidly expanding automotive group
• Supportive leadership team focused on development and success
• Access to inventory across multiple locations
• Fast-paced, team-oriented environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees