Bilingual Customer Service Agent (Tolling)

ValorVIP•Dallas, TX

64d•$17 - $19•Onsite

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a great communicator who enjoys helping others and solving problems? We’re hiring Bilingual Customer Service Agents to join our on-site team and support inbound customer service operations. In this role, you’ll assist callers with inquiries, resolve disputes, process payments, and provide accurate information in a professional and courteous manner. This is an entry-level, on-site position with paid training, full benefits, and opportunities for advancement. If you’re reliable, eager to learn, and ready to grow your career in a supportive environment, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Strong written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Skilled in problem-solving, conflict resolution, and customer empathy
Able to multi-task, stay organized, and work independently
Team-oriented with a strong customer-first mindset
Comfortable in a fast-paced, dynamic environment

Nice To Haves

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs

Responsibilities

Handle inbound and outbound customer contacts in a timely and professional manner
Listen actively to understand customer needs and resolve issues effectively
Research internal systems to locate missing information and coordinate with other departments as needed
Follow client-specific processes and maintain a courteous, professional tone
Use technology and tools to manage customer accounts and process claims
Accurately document all customer interactions in the appropriate systems
Follow all required scripts, policies, and confidentiality protocols
Escalate complex issues to the appropriate team or manager
Ensure first-call resolution through effective problem-solving
Stay current on program updates by attending training and reviewing materials
Meet all attendance and schedule requirements

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.