Bilingual Customer Service Rep

MMC Group • New York, NY

7d • $15 - $16 • Remote

About The Position

Bilingual Customer Service Representative (Remote, EST) | CSR Employment Type: Temp-to-Perm Openings: 35 Location: Remote, Eastern Standard Time preferred Compensation by Language - Candidates must be fully fluent, able to read, write, and speak the designated language. $15.00/hour (No Differential) Haitian Creole (2), Spanish (10) $16.00/hour Russian (3), Mandarin (4), Cantonese (4), Hindi (1), Urdu (3), Punjabi (3), Bengali (5) Schedule Requirements Project Availability (Required): Monday through Friday, 8:00 a.m. – 8:00 p.m. EST Saturday, 10:00 a.m. – 6:00 p.m. EST Some Saturday work is required. Mandatory Training (Non-Negotiable): 4 weeks, full-time Monday through Friday, 8:30 a.m. – 5:00 p.m. EST No time off permitted during training Post-Training Schedules: 8:30 a.m. – 5:00 p.m. EST 9:00 a.m. – 5:30 p.m. EST 11:30 a.m. – 8:00 p.m. EST Candidates should expect to work a minimum of four days per week following training, with schedules assigned based on operational needs. Bring Your Own Device (BYOD) Requirements Candidates must provide their own equipment and meet all technical requirements. Approved Operating Systems: Windows 10 macOS Catalina (10.15), Big Sur (11), macOS 12.5 or newer Equipment Requirements: Laptop or desktop computer only USB plug-and-play wired headset with microphone and noise suppression Bluetooth headsets are not permitted Chromebooks are not permitted Internet Requirements: Minimum 25 Mbps download for single user 50 Mbps download for shared connectivity Minimum 5 Mbps upload, 10 Mbps preferred Wired connection via Category 5 cable required Mobile hotspots may not be used as the primary connection Why This Role This is an excellent opportunity for experienced bilingual call center professionals seeking long-term stability, skill development, and a clear path to permanent employment in a structured, mission-driven environment. Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job! MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Requirements

• Minimum 1–2 years of call center experience (strongly preferred)
• Customer service experience in a high-volume, structured environment
• Ability to complete and fully engage in a rigorous training program
• Strong computer skills, including fast and accurate typing
• Excellent attendance and reliability, punctuality is critical
• Ability to work under pressure while managing multiple tasks
• Professional communication skills and ability to follow detailed instructions
• Positive, team-oriented, can-do attitude
• High school diploma or equivalent required
• Candidates must provide their own equipment and meet all technical requirements.
• Approved Operating Systems: Windows 10 macOS Catalina (10.15), Big Sur (11), macOS 12.5 or newer
• Laptop or desktop computer only
• USB plug-and-play wired headset with microphone and noise suppression
• Bluetooth headsets are not permitted
• Chromebooks are not permitted
• Minimum 25 Mbps download for single user
• 50 Mbps download for shared connectivity
• Minimum 5 Mbps upload, 10 Mbps preferred
• Wired connection via Category 5 cable required
• Mobile hotspots may not be used as the primary connection

Responsibilities

• Respond to inbound enrollment services calls and provide accurate, professional assistance
• Educate clients on managed care programs and health plan options
• Assess healthcare needs and assist clients with plan selection
• Support enrollment and disenrollment processes
• Review enrollment documentation for accuracy and completeness
• Sort and process enrollment and disenrollment forms
• Maintain up-to-date program knowledge
• Escalate issues or concerns to supervisory staff as needed
• Support managed care education and enrollment during high call volumes
• Perform additional duties as assigned by leadership

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED