Bilingual Customer Service Representative

Waste Connections • Oklahoma City, OK

23h • $18 • Onsite

About The Position

Waste Connections is looking for a Bilingual Customer Service Representative (Spanish and English) to join our team in OKC, Oklahoma. PAY: $18 per hour HOURS: Monday - Friday 8 am - 5 pm WHY YOU NEED TO JOIN US: CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important. INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

Requirements

• 1 year of Phone Customer Service experience preferred
• Ability to read, write, comprehend and communicate in English.
• Experience with MS Word, Excel, and Email preferred.
• Typing and 10-key skills are required.
• Bilingual in Spanish and English

Responsibilities

• Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
• Interviews customers and records interview information into computer for customer service
• Talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Delivers services to customers in a manner that promotes goodwill.
• Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast paced, cooperative, high call volume environment.
• Solicit sale of new or additional services.
• A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed