Bilingual Dispatcher

BURNCO Rock Products Ltd•Irving, TX

2d•Onsite

About The Position

BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we’re building a team that reflects those same values. Do you thrive on keeping customers satisfied and operations running smoothly? Are you looking for a career with a company that values teamwork, communication, and problem-solving? We are hiring a Ready-Mix Dispatcher to work out of our Irving, Texas office. If you have experience in dispatching, scheduling, or logistics—and a passion for keeping things moving—we want to hear from you! You will play a key role in coordinating daily concrete deliveries to customers across the region. By efficiently scheduling mixer trucks, maintaining timely communication with plants and drivers, and ensuring accurate order fulfillment, you will help meet and exceed customer expectations. This position operates in a high-volume, fast-paced environment where attention to detail, proactive communication, and strong problem-solving skills are essential to success.

Requirements

Strong computer skills, including Microsoft Office suite and dispatching software
Strong multitasking and decision-making skills with experience working in a fast-paced, dynamic environment
Excellent communication skills with the ability to develop productive working relationships across all levels, internally and externally
Solid knowledge of local geography and construction jobsite logistics
High attention to detail and accuracy with the ability to stay calm under pressure and resolve issues quickly
Customer-focused mindset with strong problem-solving skills
Fluent in English and Spanish, with the ability to communicate effectively in both languages

Nice To Haves

Experience in ready-mix, construction, transportation, or logistics is considered an asset; prior dispatch or fleet management experience is strongly preferred
Proficiency with Command / Dispatch or similar system is considered an asset

Responsibilities

Schedule and dispatch mixer trucks to job sites, optimizing routes, loads, and plant utilization
Maintain ongoing communication with drivers to track delivery progress, truck status, and changing jobsite conditions
Adjust same-day schedules to account for order changes, delays, equipment issues, and weather impacts
Coordinate closely with plant teams to align production, load timing, and material availability
Serve as the primary contact for customers to place orders, request updates, and adjust delivery schedules
Enter and update orders in Command / Dispatch, confirming mix designs, quantities, time windows, and site access details
Proactively communicate with customers about potential delays, plant changes, or delivery constraints
Develop strong contractor relationships by resolving jobsite issues and ensuring consistent, reliable service
Use Command / Dispatch software to manage orders, allocate trucks, and monitor real-time delivery activity
Track and document daily metrics such as truck utilization, return-to-plant exceptions, washout times, and delays
Verify accuracy of batch tickets, delivery logs, and driver instructions
Support next-day production planning by reviewing upcoming orders and communicating projected loads to plants
Ensure drivers follow DOT, company, and site-specific safety procedures at all times
Monitor driver hours-of-service and availability to maintain compliance and prevent violations
Escalate safety concerns, near misses, and jobsite issues promptly to management

Benefits

Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more
Experience our inclusive, collaborative, and safety-focused culture
Take part in team events, professional development activities, and community initiatives

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