Bilingual Front Desk Clerk

Legacy Community Health•Houston, TX

2d•Onsite

About The Position

Welcome to a place where your smile can change someone's day. At Legacy Community Health, we know that the first impression is a lasting one, and you have the opportunity to create that positive experience for every patient who walks through our doors. As a Bilingual Front Desk Clerk, you'll be at the heart of our welcoming environment, ensuring that each interaction is warm and professional. Role Highlights: Be the friendly face that greets our patients and the voice that answers their calls, setting the tone for their healthcare journey. Work Environment Benefits: Enjoy a supportive and collaborative team atmosphere where your contributions are valued. Impact and Growth Opportunities: Make a meaningful difference in community healthcare while growing your administrative skills with us. Team Collaboration: Work closely with a dedicated team to ensure smooth clinic operations and support each other in achieving our mission. Mission-Driven: Contribute to a mission that values respect, integrity, and community service, knowing that you are part of something bigger.

Requirements

High school graduate or equivalent.
Pleasant, professional, and articulate phone voice.
Ability to multi-task and handle many calls or patients at once.
Efficient and accurate data-entry skills.
Computer literacy and experience with multi-line phones or switchboards.
Basic math, alphabetical or numerical filing skills.
Ability to manage multiple deadlines and decision-making responsibilities.

Nice To Haves

Bilingual in English/Spanish preferred.

Responsibilities

Answer incoming calls with warmth and route them to the appropriate staff.
Perform client intake and notify appropriate team members of client arrival, ensuring a seamless experience.
Accurately enter patient information into databases to maintain reliable records.
Assist the volunteer coordinator with volunteer management, fostering a sense of community.
Follow appointment scheduling and cash handling procedures with precision.
Complete opening and closing procedures for the clinic, ensuring readiness for each day.
Maintain a clean and orderly clinic lobby, creating a welcoming environment.
Process lab results as assigned, contributing to patient care.
Participate in the Performance Improvement Program to enhance service quality.
Promote effective working relationships and teamwork, supporting each other's efforts.
Attend required safety training programs and maintain equipment safety to ensure a secure environment.
Report safety concerns promptly and follow exposure control plans to protect everyone.
Attend annual education programs to stay updated and informed.
Perform other duties as assigned, adapting to the needs of the clinic.