Bilingual Health Services Representative (Entry-Level)

Katapult Network•St. Louis, MO

6d•Remote

About The Position

We are recruiting for an entry-level Bilingual Health Services Representative. This role will coordinate information, services, and projects between departments. The position will also be responsible for supporting managers and clients in day-to-day activities. Recent college graduates and entry-level professionals are encouraged to apply!

Requirements

Bachelor's degree (Required)
Communication : express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
Organizing and planning: develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner
Problem-solving: creatively develop new solutions to challenges or questions without being afraid to take strategic risks
Social facility: comfortable meeting new people and building networks with people at all levels in an organization as well as interfacing with the public
Flexibility: possess a high tolerance for ambiguity and the ability to change tasks or focus with short notice and frequency

Nice To Haves

Spanish & English Fluency (Preferred)

Responsibilities

Maintain rapport with customers, managers, and employees by arranging continuing contacts, researching and developing new services and methods, setting priorities, resolving problems
Act as liaison between associates and consultants to assist with all enrollment and benefit questions
Review enrollment systems and provide basic analysis for monthly reporting
Maintain suggestion system by directing and controlling administrative technical aspects in accordance with management directives
Accurately enroll associates into benefit plans in benefit administration/payroll and vendor systems
Maintain all benefit enrollments and complete audits for proper invoicing by insurance carriers
Maintain continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs
Complete administrative projects by identifying and implementing new technology and resources, redesigning systems, recommending re-deployment of designated resources
Provide support to Benefits and Workers Compensation/Safety teams
Answer general enrollment questions for benefit-eligible associates as well as coordinate the enrollment process for status changes