Bilingual Inside Sales Representative

Emerson • Elyria, OH

4d • Remote

About The Position

As a Professional Tools Inside Sales Representative, you will sell and promote
the RIDGID and Greenlee lines of tools and equipment and provided personal care
to deliver a premium customer experience for assigned high-value accounts.
You will collaborate and partner with Field Sales Managers to implement territory
business plans and solve customer problems.

You use strong customer service, problem solving, collaboration, and sales
skills to build positive customer relationships and grow sales.
You provide
personal, dedicated support to assigned high-value channel partners and grow
sales in your assigned territory by managing leads, proactively engaging with
customers and executing sales opportunities.
You partner with field sales
managers to improve sales productivity and drive sales growth.

Requirements

• 3+ years of Inside Sales, Customer Service or Sales experience
• Strong drive for results and high level of commitment to exceed expectations
• Excellent written and verbal communication skills
• Proficient in French and English
• Must be customer focus, action oriented, problem solving, and collaborative.
• Proficient in MS Office Applications including Outlook, Excel & PowerPoint
• Travel up to 10%

Nice To Haves

• A Bachelor’s degree in business, marketing or related field.
• Experience with ERP software (SAP/JDE) and CRM applications.
• Knowledge of Rigid and Greenlee tools

Responsibilities

• Grow Sales and own the relationship with assigned accounts (Non-Medal and Standard Distributors)
• Proactively engage with customers to establish and maintain relationships and drive sales.
• Provide information regularly thru outbound emails and calls, including but not limited to:
• Promotions
• New products
• Price change announcements
• Annual Minimum Sales Policy
• Qualify high priority leads from Ridgid.com and Greenlee.com and other sources
• Identify and develop sales opportunities by qualifying leads from a variety of sources including inbound inquiries, marketing campaigns, conferences, references, and tradeshows.
• Generate sales by identifying upselling and cross selling opportunities and offering new products.
• Respond to non-technical product questions, ratings & reviews on Social, ridgid.com, greenlee.com, Amazon, Home Depot, Lowes, and others, identifying sales opportunities and representing the RIDGID and Greenlee brands
• Contact Factory Service Center repair customers with potential upselling and cross selling opportunities
• Coordinate product demonstrations with the Territory Manager when appropriate.
• Dedicated contact to resolve issues escalated to Field Sales Managers.
• Develop quotes and lead times for key projects.
• Submit MDF requests.
• Communicate MDF & Rebate status to assigned accounts.
• Execute other initiatives and projects including creating promotion materials, executing call/email campaigns, and executing territory business plans.
• Respond to assigned distributors’ requests.
• Manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions including Customer Service, Shipping, Credit, Technical Service, Factory Service, and Product Management to resolve issues and improve processes.
• Identify and report root cause issues. Gather distributors' needs, preferences, and pain points, and work collaboratively to share feedback and develop solutions for continuous improvement.
• Coordinate with Fulfilment Management Specialist to provide accurate lead times and update customers and sales managers until order is fulfilled.
• Work collaboratively to identify process improvements to improve productivity and customer experience.

Benefits

• We provide a market-leading Registered Pension Plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave.
• Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership.
• We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level