Bilingual Intake Coordinator

Angels of Care Pediatric Home Health•Sherman, TX

1d•Onsite

About The Position

The Intake Coordinator plays a critical part in helping new clients access the care they need, acting as a key point of contact between families, healthcare partners, and our internal team. In this role, you’ll manage the intake process for new pediatric home health clients, ensuring everything is in place for a timely and seamless start of care. You’ll collaborate with hospitals, case managers, insurance providers, and our clinical team to gather and process all necessary information. In this role, you will: Handle new patient referrals from hospitals, doctor’s offices, and other sources Collect and verify information for new patients Screen inquiry calls and follow up to schedule intakes Verify insurance benefits (Medicaid and private insurance) Coordinate with case managers and internal teams to assign intakes Maintain accurate documentation and follow intake protocols Support new client onboarding by ensuring all required paperwork is completed Communicate with internal staff and community partners to coordinate the start of care

Requirements

High school diploma or equivalent required
Prior experience in an administrative role
Excellent communication and organizational skills
Proficiency with Microsoft Office (Excel, Word, Outlook)
Bilingual in Spanish required

Responsibilities

Handle new patient referrals from hospitals, doctor’s offices, and other sources
Collect and verify information for new patients
Screen inquiry calls and follow up to schedule intakes
Verify insurance benefits (Medicaid and private insurance)
Coordinate with case managers and internal teams to assign intakes
Maintain accurate documentation and follow intake protocols
Support new client onboarding by ensuring all required paperwork is completed
Communicate with internal staff and community partners to coordinate the start of care