Bilingual Intake Specialist

Carter Mario Law Firm • Milford, CT

2d

About The Position

The Carter Mario Law Firm has been helping personal injury victims throughout Connecticut for more than three decades. Our professional legal team provides compassionate, client-focused legal help to those who are hurt through no fault of their own. Our efforts to go above and beyond have resulted in countless successful results. We are seeking an Intake Specialist to join our team. We are seeking a bilingual (Spanish) Intake Specialist to join our team.

Requirements

• Fully fluent (speaking, writing, & reading) in English and Spanish
• Customer service experience preferably in a call center environment
• Experience as an administrative assistant in an in-office environment
• Exceptional phone etiquette with friendly demeanor
• Professional verbal and written communication skills
• Typing speed of 60+ WPM
• Self-starter with proven ability to effectively perform in a fast-paced environment
• Strong attention to detail, grammar, and punctuation
• Ability to be a team player and work independently
• Organized, reliable work ethic
• Proficient typing skills to navigate various software programs, phone systems, the internet, Microsoft Office Suite, Outlook, and Adobe.

Nice To Haves

• Medical or legal terminology knowledge a plus

Responsibilities

• Answer incoming calls
• Handle potential client intake inquiries from English and Spanish speaking callers
• Assist with Spanish to English translations with clients and callers
• Assist all callers by providing polite and professional assistance via phone, e-mail, or mail
• Promote the advantages of the Carter Mario Brand
• Schedule client meetings
• Prepare correspondence
• Timely data entry and general administrative support
• Assist with front desk coverage as needed

Benefits

• medical
• dental
• vision
• life insurance
• accident and critical illness coverage
• short-term and long-term disability
• a 401(k) plan with generous employer matching
• paid time off (PTO) bank
• paid holidays
• an employee assistance program
• employee appreciation events
• opportunities for continued growth through on-site training
• tuition assistance
• a book club

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed