Bilingual Licensed Customer Service Agent

Kin Insurance

12d•$50,000 - $52,000•Remote

About The Position

We’re looking for a Bilingual Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates. You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!

Requirements

Active Property & Casualty (P&C) or Personal Lines insurance license (required)
6+ months customer service experience in P&C (specifically, home insurance)
Experience working in a high-volume call center or customer support environment handling inbound calls
Bilingual (Spanish-speaking) proficiency
Hands-on experience servicing homeowners insurance policies
Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
Demonstrated ability to work in a fast-paced, evolving environment with limited structure
Strong active listening skills and the ability to communicate with empathy and professionalism
Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST 10:00 AM - 7:00 PM CST Note: Rotating Saturday shift required every 4–6 weeks.
There is a mandatory, paid 10 week training period.
We are currently hiring for an April new hire class.
In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 classes!

Responsibilities

Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios

Benefits

Competitive Pay: Annualized compensation is $50,000-$52,000
$1000 retention bonus (payable at 6 months)
Paid Training: 10 weeks of paid training
Bonuses and incentives designed to drive your success
Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
Employee referral bonuses
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval