Bilingual Logistics Deduction Compliance Analyst

Hisense USA • Alpharetta, GA

9d

About The Position

We are seeking a Bilingual Logistics Deduction Compliance Analyst to support our logistics operations by managing customer compliance requirements and minimizing deduction-related losses. The ideal candidate will be fluent in both English and Mandarin, have a basic understanding of SAP, and demonstrate a strong willingness to learn how to investigate, resolve, and prevent chargebacks from major retail customers.

Requirements

• Bachelor’s degree
• Foundational SAP knowledge and a strong interest in logistics, supply chain compliance, and chargeback management.
• 1-2 years of relevant experience in deduction or compliance management.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong learning ability and independence, with excellent interpersonal and cross-functional communication skills.
• High attention to detail and accuracy; ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn and develop expertise in deduction dispute processes and retailer shipping requirements
• Bilingual fluency in English and Mandarin (both verbal and written).
• Strong analytical and problem-solving skills with a proactive mindset.
• Willingness to support team training on deduction prevention and compliance updates.
• Flexibility to work outside standard business hours when necessary.

Responsibilities

• Investigate and resolve compliance chargebacks and deductions issued by major retail partners (e.g., Amazon, Best Buy, Costco, Kroger).
• Analyze root causes of deductions, such as delivery discrepancies, packaging non-compliance, and routing violations, and support the preparation and submission of effective disputes or appeals.
• Collaborate with Finance, Logistics, and GTM teams to address operational inefficiencies and minimize future compliance risks.
• Track and report deduction trends, assisting in the development of preventive measures to reduce deduction amounts and loss rates.
• Support documentation and continuous improvement of shipping procedures to meet evolving retailer compliance requirements.
• Assist in training internal teams on customer-specific shipping guidelines and compliance expectations.
• Monitor logistics operations in SAP to ensure strict adherence to retailer shipping policies.
• Communicate with internal stakeholders and overseas partners to resolve deduction disputes and align on compliance strategies.
• Compile, analyze, and summarize quarterly and annual chargeback data to support strategic planning and decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level