Bilingual Partner Growth Specialist (English/Spanish)

Too Good To Go•Austin, TX

2d•Hybrid

About The Position

Come join Too Good To Go Canada’s Growth team. 🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. 💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste. 📈 Scale: We’re growing fast: Our community of 124+ million registered users and 252.000 active partners across 19 countries, have together already saved 473+ million meals from going to waste - avoiding over 1.278 Million tonnes of CO2e! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. We are now looking for an exceptional Bilingual Partner Growth Specialist (English/Spanish) to join our team in Austin, Texas (Hybrid). Your mission The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance. You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspire them towards a more sustainable behaviour, to help us grow our mission.

Requirements

Bilingual or business proficiency in Spanish
Experience in a B2B client-facing role, such as Sales, Account Management or Customer Service
Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google Sheets
Analytical and used to work with KPIs and targets
Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
Excellent interpersonal and communication skills
An empathetic and patient approach
Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time
A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative
A team-player who is keen to learn, collaborate and bring your ideas to the table

Nice To Haves

General knowledge of the food and/or hospitality industry
General knowledge of tech marketplace/SAAS customer success principles

Responsibilities

Drive store portfolio success through phone, email and text communication, to optimize store operations and take proactive measures to enhance the experience for your partners
Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved.
Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience.
Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja and MyStore.
Collaborate with Sales to ensure the successful onboarding of partners
Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner.
Have an in-depth knowledge of Too Good To Go’s internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements.
Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education.
Be a team player: offer coverage for other partner managers who are out of office, assist with projects, occasionally host weekly team meetings, etc.

Benefits

A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
Working alongside an international community of users, partners and 1,400+ colleagues across 19 countries that are on the same important mission.
Personal and professional development opportunities in a fast-paced scale-up environment.
An inclusive company culture where you can bring your authentic self to work
A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.
Flexible Work & Time Off
Work in a hybrid model, splitting your time between our office (3x a week) and home
Take 20 paid vacation days each year
Give back with paid volunteer time through our Shareback program
Take paid parental leave with top-up support
Work abroad for up to 30 days a year
Wellbeing & Support
100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
Get support through our Employee Assistance Program (EAP), which includes mental health care, legal and financial advice, child and eldercare, and more
Stay active with monthly ClassPass credits and our bike mobility program
Plan for your future with a 401K, including an employer-matched contribution
Connection & Community
Join regular social events and team celebrations
Enjoy coffee and snacks in our welcoming office space
Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)