Bilingual Patient Assistance Representative

Legacy Community Health•Houston, TX

2d•Onsite

About The Position

Are you ready to make a meaningful impact in the lives of others while growing both personally and professionally? As a Patient Assistance Representative with Legacy Community Health, you'll become a vital member of our team, supporting clients through the Ryan White Grant programs. Your role will empower individuals by helping them access essential medications and medical coverage. Role Highlights: Assist clients with programs such as ADAP, LPAP, EFA, and Health Insurance Assistance. Impactful Work: Ensure timely communication and documentation to minimize wait times for medications and coverage. Collaborative Environment: Work closely with a compassionate team dedicated to community health. Growth Opportunities: Engage in professional development and mentorship within our supportive network. Mission-Driven Purpose: Contribute to improving healthcare access and outcomes for our community.

Requirements

High school diploma required.
Minimum (1) year of healthcare experience OR Minimum (3) years of customer service experience, preferably in healthcare.
Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired.
Insurance and/or COBRA knowledge.
Proficient written and verbal communication skills.
Demonstrates knowledge of MS Excel and MS Word.

Nice To Haves

Bilingual-Spanish preferred.

Responsibilities

Understand and support various programs under the Ryan White Grant, focusing on medication and health insurance assistance.
Meet with eligible clients to gather necessary documentation for program enrollment.
Maintain a current and accurate list of program enrollees and ensure timely communication with clients.
Process applications or payments accurately and in a timely manner.
Document patient care activities comprehensively in electronic records such as Centricity, Pioneer, and ARIES.
Ensure grant standards are met through timely validation of required data points.
Perform reviews and audits to support accurate reporting.
Collaborate effectively with peers and colleagues to provide optimal care to patients.
Engage in special projects and perform other duties as assigned.