Bilingual Personal Banker

Peoples Security Bank & Trust Company • Wilkes Barre, PA

1d

About The Position

Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day-to-day branch operational activities and financial services of the Bank.

Requirements

• A high school diploma or equivalent required.
• Training in customer service, polite and effective communication practices, and relationship building needed.
• Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media)
• Good interpersonal relationship skills
• Strong problem solving skills
• Possess a sound knowledge of branch transactional tasks and operations
• Be conversant in bank’s products and services
• Proficient in use of various types of technology and software
• A minimum of (1-2) years' experience in a related position normally required.

Nice To Haves

• Associate’s degree or General Banking Diploma preferred.

Responsibilities

• Successful Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
• Processes various customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, and balances and services the ATM. Also serves as back-up with vault-related and ancillary operational duties.
• Well-practiced in policy and procedure in order to protect customer and Bank assets at all times. And keeps up-to-date on banking regulation changes to ensure compliance.
• Has high level understanding of Bank’s products and services, including its technology.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for deposits, loans, cash management, merchant, or wealth management services.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees