Bilingual Receptionist - ACCESS Humboldt Park

ACCESS Community Health Network • Chicago, IL

2d • Onsite

About The Position

Serve as patients’ first point of contact and create a welcoming and supportive environment at the front desk.
Guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure their visit is smooth and efficient.
Deliver high-quality customer service to support ACCESS' patient-centered medical home model.
Advance organizational goals to improve patient care and community health outcomes.
Receive comprehensive training and hands-on experience with Epic, one of the world's leading Electronic Medical Record systems.

Requirements

• High school diploma or equivalent
• Basic proficiency in computer skills
• Ability to work some evenings and Saturdays
• CPR/Basic Life Support Certification
• Bilingual English/Spanish

Nice To Haves

• Receptionist experience in a health care setting
• Customer service experience
• Administrative experience
• Electronic Medical Records (EMR) systems experience

Responsibilities

• Serve as patients’ first point of contact
• Create a welcoming and supportive environment at the front desk
• Guide patients through check-in
• Collect accurate data
• Schedule appointments
• Process payments
• Ensure their visit is smooth and efficient
• Deliver high-quality customer service to support ACCESS' patient-centered medical home model
• Advance organizational goals to improve patient care and community health outcomes
• Receive comprehensive training and hands-on experience with Epic

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED