Bilingual Service Coordinator

Aston Carter•Tigard, OR

5d•$20 - $22•Onsite

About The Position

We are seeking a dedicated Service Coordinator to support our sales representatives and provide customer order support and product/business information. This role acts as a business representative for the distribution channel, ensuring seamless customer service and order fulfillment.

Requirements

Experience in customer service utilizing an enterprise system, preferably in a manufacturing environment.
Administrative or sales support experience from a logistics or blue-collar environment.
Proficiency in Excel and ability to adapt to new systems.
Ability to manage ambiguity and support returning customers in person and via phone/email.
Strong time management skills with the ability to multitask.
Excellent customer service skills.
Proficiency in Microsoft Office Suite, CRM, and sales support.
Bilingual capabilities are a plus.
High School diploma or GED required; some college preferred.
Ability to work independently, sometimes under pressure.
Strong organizational skills and attention to detail.
Excellent written and oral communication skills.
Sense of urgency and ability to meet deadlines.
Computer literacy and ability to learn new software programs.

Responsibilities

Provide quality customer service and order support for our customer base.
Assist with purchase orders, providing updates on invoicing and ensuring accurate data entry.
Process and review dealer orders, requests, and system-generated acknowledgements and orders.
Communicate professionally with customers and internal teams regarding product and business issues.
Support the order fulfillment process by collaborating with outside sales representatives, product personnel, customer service, credit, and delivery teams.
Maintain pricing and run sales reports.
Reflect our business values in all interactions.
Process orders using JDEdwards.
Support other administrative duties and projects as assigned.