Bilingual Texting Supervisor, Remote - Part-Time - Outside QC/ON

Kids Help Phone

5h • Remote

About The Position

As a supervisor, the role is to

Supervise volunteer crisis responders through an online platform;
Ensure that people who use our service receive timely, high-quality support
Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
Liaise with emergency and child protection services as required;
Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
Work as a team with other supervisors, maintaining ongoing communication and collaboration;
Other duties as assigned

Requirements

• Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields)
• A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
• Knowledge of laws and services that affect the lives of Canadian children and youth
• Good clinical judgment and understanding of confidentiality role and limitations
• Ability to prioritize, make decisions in a crisis, communicate and work as a team
• Willingness to work in a 24/7 environment
• Bilingualism (French and English

Nice To Haves

• Master degree in these fields or related field is considered an asset

Responsibilities

• Supervise volunteer crisis responders through an online platform
• Ensure that people who use our service receive timely, high-quality support
• Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us
• Liaise with emergency and child protection services as required
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.
• Work as a team with other supervisors, maintaining ongoing communication and collaboration
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level