Bilingual Toll Customer Service Agent

OneMCI•Tampa, FL

56d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking Bilingual Toll Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority . In this role, you’ll assist customers with toll-related inquiries, including account discrepancies, payment processing, and general questions. If you’re fluent in English and Spanish , customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older .
High school diploma or equivalent.
Fluent in English and Spanish (spoken and written).
Experience with computer-based data entry .
Strong organizational, written, and verbal communication skills.
Ability to work shifts aligned with toll operations hours, including weekends and holidays.
Experience with non-cash payment processing systems.
Ability to troubleshoot and follow up on customer issues.
Skilled in conflict resolution, problem-solving, and negotiation.
Customer-oriented: empathetic, patient, and responsive.
Capable of multitasking and self-management.
Strong team player with excellent interpersonal skills.

Nice To Haves

Experience in customer service , inside sales , problem-solving , or back-office support .
Familiarity with tolling systems or public infrastructure services .

Responsibilities

Serve as the welcoming face of toll operations at our Tampa facility.
Assist customers with toll account resolutions, payments, and inquiries.
Process transactions using toll operations back-office systems.
Handle walk-up and inbound customer service interactions, including complaints and service requests.
Collaborate with team members to enhance the overall customer experience.
Respond to incoming calls and resolve issues efficiently and professionally.
Complete end-of-day deposits and balancing reports.
Maintain punctuality and adhere to assigned work schedules.

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Earn PTO and paid holidays to take the time you need.
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Secure your future with retirement savings programs, where available.
Short-term disability coverage is available to help protect you during unexpected challenges.
Access life insurance options to safeguard your loved ones.
Accident and critical illness insurance
With a focus on internal promotions, employees enjoy significant advancement opportunities.
Enjoy a team-oriented culture that fosters collaboration and engagement.
Be comfortable while you work.